Avoid this awful company at all costs. Put simply,they will make your financial situation worse. I just wish I had done my research and avoided them at all costs. I won back bank charges totally just over £300 now they want £165? They are charging me a cancellation fee off over £500 for a PPI claim I never wanted to do,an oversight on my behalf when i filled there forms in incorrectly. Because of my refusal to pay such a disgusting amount of money they are now threatening me with debt collection agencies and court action. They are fully aware I am unemployed but don't give a damn and persist with non stop calls and letters,which cause untold stress. Because of all this I have to seek legal advise and report them to the Ministry of Justice. I just hope some people read this thread and avoid making the same mistake I did. Put simply,this company could ruin you financially and the mental torment they heap on you is just as bad. Don't bother calling them,the support stuff are useless,rude and uncaring. Don't bother emailing them cos the replies when sent are just total gibberish designed to stress you out even more. Claim back your charges using template letters and advice from CAB. I had to learn the hard way. Hopefully,more people who have dealt with this [problem] of a company will make a stand and post on such forums so as to stop other people being taken in by such a ruthless and greedy company. I will continue my fight with this company and not give up. Put Simply-AVOID AT ALL COSTS CLAIMS FINANCIAL COS THEY WILL MAKE YOUR LIFE TEN TIMES WORSE!!