Locutus, your pm box is full

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Thanks for your reply, I'll pm the provider

Thanks for your quick response

Hi, I was on holiday in October (Spain) and lost my phone. I then forgot to cancel the contract upon my return. I'm 21 just now but as I was under 18 at the time of taking out the contract - it's still in my mother's name. A few weeks later my mother told me that she had an old phone that I could use until I could afford a new one so the following day she contacted our mobile phone provider to request that they send out a new sim card. They said that was no problem and they would get one sent out. The following day my Mum was checking her banking balance online and realised that our provider had tried to debit an amount of £700 from her bank. She contacted them straight away and was told "The account has been under investigation for fraud for 2 weeks" No one had contacted us to let us know, no missed calls or messages. I also think its shocking that a company would try and debit £700 from a woman whose bill is never more than £25-£30. They told us that the account had been under investigation because of "unusual activity" and yet they didn't even contact us to let us know. Apparently a large bill has been run up, the phone was lost in Spain. I can only assume that's where its been used unless its been moved on somewhere else. They have now said that we are liable. I know I'm originally at fault because I forgot to cancel the contract but I'd like to know if our phone company are in some sort of breach because they didnt notify us that the account had been suspended because of unusual activity. We have been loyal customers for 3 years, never missed a payment or caused any problems and now we need some help but our provider isnt interested. We just dont have the money to pay and if they take this amount from my Mum it will plunge her even further into debt. Thanks in advance