I moved into a flat in September, and have had a few problems with the letting agents / landlord. When I viewed the flat, the supposedly secure outside post box was hanging off the wall so anyone could have picked up my mail. I was assured this would be fixed by that weekend when I signed the tenancy agreement. When I went to the agents to sign, I asked about the repair and was told it had been done, so I signed the agreement. When I went to the flat, the repair had not been made, so I phoned up and they assured me it would be fixed by the following Friday. This didn't happen, so I phoned again and was told it would be fixed by Monday lunchtime. Still nothing, so it took another phone call before I managed to get the thing repaired. A few weeks later, I returned home form work to find a bunch of keys in the outside security door. Not only were these the keys to get into the building, but attached were the keys to all the individual flats in the block, handily labelled for burglars!! Someone from the letting agents had left the keys in the door. I complained, they apologised...... The past few weeks, the water has been going off. I've phoned the letting agent each time and told them. Sometimes it's back on within the day, sometimes not. My next door neighbour tells me he used to live in my flat, and said that this happened when he lived there, and it only happens to that particular flat, not to any others in the block. He said his water was off for almost 2 weeks last year, and that he just refused to pay the rent for that period. I called the letting agent today (the water is off again!) and told them I don't feel I should have to pay rent for the days where I can't reasonably use my flat. They said if I withold any rent, the landlord will just arrange for the gas and electricity to be cut off. Surely this isn't right? I pay my rent in good faith every month, and yet I've had problem after problem - my security and privacy have been compromised, I can't have a shower or even flush a toilet in my flat periodically when there's no water. I was planning to make a written complaint to the agents, but any further advice would be appreciated.