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Paul Cryer

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  1. Further to our original posting we have had a number of communications with Moorcroft representatives & we stated our willingness to go to court to fight this. In the last week we found a communication from 3 stating that our account was closed & had a small credit balance. The document was a few weeks old but we contacted Moorcroft who advised us that they were no longer pursuing the matter. we have today received written confirmation of this & that they have passed the matter back to 3. Has anybody else had a similar experience?
  2. we too were cold called by Southline communications in the summer of 2009. Even though we had only recently signed a contract extension with Orange. For this reason I declined to transfer & they agreed that financially it would not be worth while. However, they kept calling & they promised verbally that they would pay Orange directly the termination fee. They made numerous other promises such as insurance with 3 & foreign roaming packages to match what Orange offered these were both lies. Due to the false promises we failed to cancel the direct debit & Orange debited the termination fee of over £3000 directly.. When we discovered that Southline were going into liquidation we contacted 3 about it. We were promised a response within 28 days & assured that there was a dedicated team dealing with a large number of complaints. 3 dragged their heals & it was 2 months before we got any response despite numerous phonecalls from us. We asked for a copy of the contract that they claim we have with 3 this has not been forthcoming. They have admitted that we had a verbal contract with Southline Communications & that this formed the basis of the 'contract' that they claim they have. We gave notice to terminate with 3 & we are now being pursued by Moorcroft for £4,400. from the start of the termination process we have told 3 & now Moorcroft that this should be dealt with in court. A few weeks ago we were told that if we returned the handsets then this would close the matter this was before moorcroft became involved. Some months ago we contacted the Liquidators,hjsrecovery of Southampton tel 02380234222, who told us that the handsets were the property of the liquidators as 3 had never supplied these. Mike Quick is the person who dealt with the case. We are not going to pay Moorcroft & have told them this. We believe 3 network should be pursing the directors of Southline individually. We also wonder how much 3 new of southline communications & if any of Clear Talks new business is being passed to 3. Have 3 or any employee of been investigated under the DUTY to report suspicious dealings under the Proceeds of Crime Act
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