I got my first call from Blackwater, wasn't in and the machine took it. I called them back the next day (Helen was the name of the person on the answering machine, don't know who I spoke to though), and asked them how long before legal proceedings started as I was disputing this with one.com, she politley said we'll give it a week and call us back then.

I sent an angry email to one.com finishing with is all my years of service only worth 36 odd quid to you. They replied with

Hi there, We have checked this case further with our admin team and as a special consideration, they have agreed to delete the order for your domain provided you settle the incasso fee to Blackwaters. We have already deleted the order for your domain gbgem.co.uk as well as the invoices and you do not have anything to pay us on this order. However you need to pay Blackwaters 7GBP as the case has not been retracted from them.

Best Regards

I got my first call from Blackwater, wasn't in and the machine took it. I called them back the next day (Helen was the name of the person on the answering machine, don't know who I spoke to though), and asked them how long before legal proceedings started as I was disputing this with one.com, she politley said we'll give it a week and call us back then.

I sent an angry email to one.com finishing with is all my years of service only worth 36 odd quid to you. They replied with

Hi there, We have checked this case further with our admin team and as a special consideration, they have agreed to delete the order for your domain provided you settle the incasso fee to Blackwaters. We have already deleted the order for your domain gbgem.co.uk as well as the invoices and you do not have anything to pay us on this order. However you need to pay Blackwaters 7GBP as the case has not been retracted from them.

Best Regards

I'm in the same boat. Can see now how this company offer can afford to offer such a good product at a low price. I tried to appeal to their better nature by politely informing them of the fact that I hold a number of domains with them and it would be in both our best interests to let it go this time, while accepting my mistake.

I sent this

I have recently received a letter from Blackwater UK Limited demanding payment or face legal proceedings for the domain gbgem.co.uk which I hold. Despite numerous requests, the client, who this site was set up for, did not respond to changing the domain to his name after the completion of the site. I had no personal interest in renewing the contract as the site was complete. I'm sure you can understand how frustrating it would be, to have to take pay to take ownership for a further year for a site which will not be used.

 

Mistakenly, I was under the impression that as with most domain and hosting companies I have had dealings with, failure to pay around the time of renewal simply resulted in loss of ownership of the domain and I incorrectly assumed this would be the case with yourself.

 

While I appreciate that this oversight is my fault, it saddens me that a company I have enjoyed dealing with for several years, and who I have actively promoted to others has taken this action. While the payment reminders sent specify that an amount is due to maintain ownership of the domain, I got the impression that failure to pay would simply result in loss of the domain and that there was no legal requirement to pay this.

 

As a student finishing his final year of a web design degree, I had hoped to continue to use one.com for all my current and new clients domain and hosting needs as you have offered an excellent service at an excellent price. Only last week, my recommendation to a fellow student resulted in a new sale for yourself (xxxxxxxxxxx dot com).

 

As I understand that you will have incurred some costs at the involvement of Blackwater UK Ltd, I would be happy to pay the £7 stated as their costs within their letter.

 

I hope we can resolve this in a manner that will continue to be beneficial to us both.

Hi there, Thank you for contacting One.com! Please be informed that, as per our Terms of Business (link here) you need to cancel your order at least 35 days before the new subscription period begins. If we received your cancellation request after the 35 days period, your order will remain active until the next subscription period and you are obliged to pay for another period. Before we have forwarded the account to Blackwater, we have sent you multiple notification via mail and post but we have not received any reply from your end. It is the responsibility of the owner of the domain to cancel the account if it is not in use. Since the account is already forwarded to Blackwater, we can no longer pull it back from them and that you will have to pay the amount due to them. Here is their contact details: Address Blackwater UK Ltd P.O. Box 735 Rotherham S66 6AX Tel: 0844 472 0016 Fax: 0844 472 0009 Best Regards

response or thank me for my custom. Well ultimatley it's their loss. Several of my accounts are up for renewal soon, and you can be sure they'll get notice that they all will be cancelled.