I got my first call from Blackwater, wasn't in and the machine took it. I called them back the next day (Helen was the name of the person on the answering machine, don't know who I spoke to though), and asked them how long before legal proceedings started as I was disputing this with one.com, she politley said we'll give it a week and call us back then. I sent an angry email to one.com finishing with is all my years of service only worth 36 odd quid to you. They replied with So I got out of that, I phoned Blackwater to pay my 7 quid and the guy ( who was very nice) said that technically I didn't owe one.com any money, so they couldn't justify taking 7 quid off me for admin charges! Wahhey!

I got my first call from Blackwater, wasn't in and the machine took it. I called them back the next day (Helen was the name of the person on the answering machine, don't know who I spoke to though), and asked them how long before legal proceedings started as I was disputing this with one.com, she politley said we'll give it a week and call us back then. I sent an angry email to one.com finishing with is all my years of service only worth 36 odd quid to you. They replied with So I got out of that, I phoned Blackwater to pay my 7 quid and the guy ( who was very nice) said that technically I didn't owe one.com any money, so they couldn't justify taking 7 quid off me for admin charges! Wahhey!

I'm in the same boat. Can see now how this company offer can afford to offer such a good product at a low price. I tried to appeal to their better nature by politely informing them of the fact that I hold a number of domains with them and it would be in both our best interests to let it go this time, while accepting my mistake. I sent this I got this reply. Didn't even have the deceny to read my email and send a personalized response or thank me for my custom. Well ultimatley it's their loss. Several of my accounts are up for renewal soon, and you can be sure they'll get notice that they all will be cancelled.