Don't do it. I urge anyone not to sign up to the HomeServe service. In my experience, from this weekend, this is why you shouldn't do it. - If they think the repair will cost more than £150 the engineer employed to fix the job won't do it as they only receive £150 from Homeserve. - They advised me that my boiler would be fixed on the same day if I signed up and paid them £300 now - it wasn't. In fact 3 days later it still wasn't - and then they refused to do it because it would cost more than £150 to fix. - 24/7 doesn't mean 24/7! The telephone number is 24/7 but they don't fix problems 24/7. In fact, in my area they don't even fix problems on a Saturday or Sunday. They forgot to tell me that in their haste to take my £300 off me. - Having a 5 month old baby and no heating or hot water in October does not constitute an emergency. - When I asked to speak to a manager or supervisor I was told they don't have any. I'd love to work their - imagine having no manager to report or answer to. No wonder they can't get away with telling you lies. I called British Gas instead and they are sending out someone within 3 hours as having a vulnerable person in the house in the form of a baby does constitute an emergency to them. The cost of fixing the problem is £99 irrespective of what is wrong with it. Anyway, just thought I would share my views.