Well, was promised my phone on thursday, and "surprise surprise" it didnt show up. Contacted them via live chat and was told that royal mail didnt turn up to collect the parcels and i would recieve it the next day. IT CAME!!!! Got my iphone back after 18 days. WIfi was fixed and working a treat.............However, I noticed the phone was in silent mode, so i flicked the silent/ring switch on the side, and it fell off in my hand!!! Looked like it had superglue on it!!!!!!! I am gutted to say the least. Now i have to find another iphone repair firm to fix this (and i have to pay) as i am certainly not sending it back to these people. No point complaining, as they dont respond to them

15 days now and still no update. Have today finally managed to get through to Vikki on customer service who "assures" me she will look into it and get me an update. Also the online chat is up and running, Maybe there is a light at the end of the tunnel Still no response from Nick Shaw though!

They also seem to remove all of their negative comments on facebook

NICK SHAW..WHERE IS MY IPHONE WHY DO YOUR STAFF PROMISE AT LEAST A DOZEN CALL BACKS AND FAIL WHY DO YOU IGNORE EMAILS YOU HAVE HAD MY PHONE 10 DAYS NOW AND I STILL HAVE NO UPDATE BELOW IS A COPY OF THE EMAIL COMPLAINT I SENT TO NICK SHAW SO YOU CAN ALL UNDERSTAND WHATS GOING ON I'm emailing to express my disappointment and annoyance at > the service I have received from your company. > > I had an issue with the battery on my iPhone and after > searching the internet I came across your website which > seemed perfect for me, especially after reading your > satisfaction guarantee section. The main attraction was your > advertised '24 hour turn around on repairs' > > I sent my phone to you on a Monday via Special Delivery and > you received it on the Tuesday. I then received it back on > Saturday morning the same week. Now this was not 24 hours > but I was fairly pleased as my battery problem seemed to be > solved. As soon as I switched the phone back on and began to > use it I discovered that the Wi-Fi was not working > correctly. This was fine before I sent it in to you and in > fact was better in most case's than my colleagues iPhone > side by side. I assumed there was a problem with the Wi-Fi > at my work so left it until I go home to try it there. The > problem was exactly the same (very little or no Wi-Fi) As I > was due to go on holiday I decided to leave it and try it > again on my return. > > When I got back from my holiday I switched the phone back > on and the problem was the same both at home and work so I > contacted your company. They advised me to return the phone > to them again (at my expense via special delivery) and to > use the same repair reference and was told it would be > 'pushed through quicker' as it was a return. This > information was given to me by the receptionist who answered > my call. > > I sent it back on Tuesday 12/10/10 again via special > delivery and received confirmation that you had received it > on Wednesday 13/10/10. Due to the previous timescale I was > under no illusion that I would get it back on the Thursday > so I left it until Friday 15/10/10 and spoke to Tom who > promised to call me back which he did and said that a loose > connection had been found but the Wi-Fi was still not > working correctly. I decided to give you the benefit of the > doubt and left it through the weekend and called again on > Monday 18/10/10 At this time Tom said he had no further > update and assured me that he would call me back that day > after speaking to the engineer. He did not call me back so I > called again on Tuesday 19/10/10 and spoke to Tom who seemed > quite amused that he hadn't called me back and even told me > 'sorry, I forgot' To say I was not impressed with this is an > understatement. He then promised again to call me on > Wednesday. This call also never came. > > Of course after this I called back and was told that there > was nobody in the office and to call on Thursday 21/10/10. I > called on Thursday and spoke to Vikki. I explained the fact > that I had been promised a call back on several occasions > and that I was starting to lose my patience to which she > assured me that she would call me back late the same morning > or very early in the afternoon. No call came (clearly I was > expecting this outcome by now) so I called, yet again, at > 4pm and spoke, again, to the receptionist who told me, > again, that everybody had gone home and nobody could take my > call. She also said 'it's weird, as they normally stay until > 6' > > During this entire saga I have also sent a total of 4 > emails all of which went without a response. > > I'm sure you can understand my annoyance and frustration at > this situation. My overriding concern is the sheer lack of > professionalism shown by your staff and their broken > promises. I am starting to become concerned that my iPhone > has been mislaid by you and I am being fobbed off as you > have now had it for more than 8 days and nobody can tell me > whats happening. This entire situation is unacceptable. > > I work within a sales environment myself and if I were to > treat my clients in this manner I would not be in business > for very long. > > I look forward to what I'm sure will be your swift > response PS I THEN CALLED 4 TIMES THE DAY AFTER I SENT THE EMAIL AND WAS TOLD EVERY TIME THAT " NO ONE IS AVAILABLE" THIS COMPANY IS A SHAMBLES!!!! :evil:I HOPE NICK SHAW RESPONDS SOON. TRADING STANDARDS AND WATCHDOG WILL BE HEARING THIS.