I telephoned Royal Mail and they said that it had been recalled and that this was perfectly ligitimate to do. First I'd heard of it. I wonder if the 'buyer' works for Royal Mail?! It was sent via recorded delivery. I have tried to contact the buyer and he never responds. I have called the police, they say it is a civil matter... I did call Ebay straight away to say what had happened but every time I contacted them the person on the other end of the phonecall/email just did nothing about it. I received loads of promises that something would be done, then I would hear nothing, then call/email to chase what is happening and receive a response that basically indicates that this is the first they have heard of it and it keeps going in circles. Then the calls and letters from iQor started. I am/was a genuine private Ebayer, selling a dressage saddle. I've been scared off of Ebay for life by this, I will NEVER sell anything on Ebay again after this dreadful experience. I even called Ebay on it and said that this was a massive loophole in the system and they just said "yes I suppose you are right". when I asked what they were going to do about it, they just referred me back to their terms and conditions which they themselves are in breach of by refunding the buyer before I confirmed that I have received the item back. Aaaaargh!! :o)

I meant proof of delivery, not postage. I thought people responding to my thread would try to help me, not question my integrity?!

When I contacted the post office and asked them why when I did track and trace on their website did it say that the item was delivered, they told me that the sender had recalled the package. Believe me, I wish this wasn't true as the item is worth approx. £300!

Which letter is that?

The buyer claimed that the item was SNAD, and claimed that it was broken (which it wasn't when I sent it, but that's by the by). ebay instructed him to return the item. He did via royal mail, there was tracking on the parcel, but he then contacted the post office, arranged for the delivery address to be changed to his address, the item was returned to him and Bob's your uncle, he now has the item and proof of postage (to his address). stupid Ebay didn't bother to check WHERE the item had been delivered to, just noted that it had been, refunded the buyer and are now after me for the money. Police won't help me and I still do not have my item. As I see it, Ebay f***ed up, why should I foot the bill?

Ebay refunded a customer for an item that was not returned. I told Ebay it was not returned. Their response was basically not bothered, we have paid the buyer back, therefore you now owe us money.

So can I not fight it?

Thank you!

Hi everyone. I'm new here and looking for advice on this awful DCA! They are chasing a 'debt' on behalf of Ebay, and I have sent them a letter basically asking them to produce a signed credit agreement which they have written back saying that Ebay cannot provide this. What do I do now? Presumably the 'debt' is null and void if no credit agreement can be produced? Thank you