How have you been contacting them? I contacted them by e-mail and phone. They had no records of me e-mailing about cancelling/complaints at all or any record of any calls! But I have my e-mails (no surprise they only had records of me e-mailing about the course work itself) and I have my phone bills (which they don't want to see as proof that I've actually spoken to them). They might not be enough for HLC but they are plenty of evidence if I wanted to take them to a small claims court.

Hi I signed up to HLC in May, the woman that came round was very aggressive and as I was at home on my own with my toddler she really pressured me into signing up assuring me I could always cancel and get my money back and that the very next day the course fees were going up by another £300! I e-mailed to cancel twice, rang numerous times but couldn't get through on any numbers so I attempted to do the course. They are completely rubbish, rude, uncontactable and excredibly unprofessional. The course is complete rubbish and too expensive so I cancelled my direct debit. All of a sudden they are on the phone and e-mailing!! I forwarded on e-mails proving I had contacted them... apparently they had no record whatsoever and even insulted me by saying I must have "amended" the e-mail to make it look like I had tried to contact them!? I've paid around £400 but there is no way I am paying another penny to them. I have all proof in e-mail and phone records to show I have contacted them and I am currently in discussions over e-mail about whether they will allow me to cancel. I have asked them for a copy of the agreement I signed and I will update with any progress I have made. Do not speak to them on the phone, always write (which I should have done!) or e-mail and always have proof that you've contacted them. The whole company just seems to be a [problem] pressuring people into signing up and then ignoring them. If anyone reading this is considering signing up to a course, I would urge you not to do it. Go to your local college where you know it's reputable.