Thanx for the advice, will email them tomorrow as suggested. Mum's old line has been disconnected by talk talk so we will have to call them to sort that one out. At the moment i have been charged approx £30 for the calls to their "customer services" as well as the charges from my bank due to non-payment so they will have a hefty bill from me.....i will expect compensation for my inconvenience too!!!! I refuse to call them anymore as have found out they charge 20p per minute and deliberately keep you on hold for as long as possible..1 and half hours one night.........disgraceful.

Yes we both had different telephone numbers and paid seperate line rentals, with different accounts with talk talk.

Yes that is correct, we now have two lines with the same number, one with sky and one with talk talk. The talk talk line is restricted so cannot call out on it but the sky one is fine. But only certain numbers restricted, so for example can call my sister who lives in the same twon, but not my best friend or my mothers friends. Mum can call me at work but i can't call her from work. It is very confusing and as i said a big foul-up!!!!!!!!!

I recently signed up with sky for the whole package, TV, Broadband and Phone line. they came and fitted the dish and box, left our 30 litre water butt on its side in the garden creating an all mighty mess which my poor aged mother was left to find (they didn't inform us of this). The water butt contained three years of water and silt so you can imagine the mess and stench. They also gouged a mark in the wallpaper and for this i got two months free viewing (£40 wow!) On the 16th August my phoneline went "live". I should explain that we had two lines coming into the house, mine and my mothers, and this was to be kept as two lines and i explained it thoroughly to the agent on the phone. So next day tried to phone my mother from work....no answer so i called my number and yep you guessed it she answered straight away on her phone and not mine. Called Sky to say they had mixed up the lines, they informed me that no it was the correct number and that they can't check mums number as they didn't own it. called mums supplier..talk talk..to be told that sky had requested to take over her number and not mine and i was still a customer of theirs. Fast forward two weeks and numerous phone calls, lost my rag and asked to speak to a manager only to be told there is not one available, i used to work in a call centre so i know that there are always managers available! Now have been restricted by talk talk as the bill has not been paid, i was not aware of this till after the issues started with sky and i though i was no longer with them. Talk talk want £150 to disconnect my line and still have not disconnected it. so when i call mum from work i get my old line and cannot get through and if mum phones me from home she an get through on her sky line. Spoke to BT in desperation as it was their engineers who did the work only to be told that i shouldn't have left BT then should i. The lot of them are woefully inadequate and really need a big kick up the backside. Can't cancel as i'm a new customer.....and to add insult to injury they sent me a paper bill dated 10th september which i received on the 23rd to be told that payment will be taken on the 24th and they will not pay my bank charges. Am in the process of writing to both sky and Talk talk to get this sorted out, my mother is 76 and has a sick sister who she cannot call as there are certain numbers that have been restricted by talk talk......if you are confused join the club because so am i!