Thank you for your reply, I will sit and wait again.

Thanks Cerberusalert, if I am now working in Spain and pay social can they find me that way, also I do not live at the address they have, the owner gave the post to me, should I send the Regal letter back in the prepaid envelope stating no longer at this address ??

Thanks Cerberusalert, as I am working and pay social in Spain could they find me that way ?? should we send the letter back in the pre paid envelope saying not at this address so they know I have moved ???

Hi everyone, I thought I may not hear from Natwest again but I have just receive a letter from Natwest saying as they cannot contact me they have passed my account details to Regal Credit Services Ltd, I have also received a letter from Regal asking me to forward the outstanding amount in full or contact them to agree a payment plan and if I do not contact them they will recommend to their client (Natwest) to take legal action against me and I will incur further interest and legal costs. I am not sure what to do as i am now working in Spain, can they find this out but I am no longer living at the address they have, the owner of the house gave me the post. should I write and say I have no money and am living with friends but my mother would be willing to pay 2000GBP to settle the account in full....would they accept this. I just want this to end as it upsets me so much and I get so stressed that's why my mum said she would do this for me. all advice really welcome.

Thanks all of you.....I will sit tight and wait.....and try to not let it get me down

So to just confirm do I just do nothing or do I request the confirmation letter, not sure how long they keep records but at the time they agreed the OD I had a different name so I know they cannot copy the signature.

I was just wondering, they said that for an OD they have to send a confirmation letter, should they not have to send me a copy of this letter as I am sure I didn¡t recive one.....what do you think ?? also I was reading the thread (thanks miss muppet) what is a SAR and would requesting this applie to me ?? Sorry for all the question but I am so afraid of someone turning up at my Spanish home making trouble, here there is so much curruption and you really do not feel safe.

Hi Guys, I have now received a response from Natwest saying that .... It is important to point out that the bank does not require customers to sign an agreement under the consumer credit act in order for an overdraft facility to be applied to thier account. Therefore a copy of the signed agreement is not available and does not need to be provided to you under the terms of section 78. All borrowing facilities are agreed in accordance with the terms and conditions of the account and overdraft facilities are finalised by way of confirmation letter. They then went on to state information of my account and how much was owed and interest which was 0 and the final paragraph of the letter was.... We thrust this clarifies matters, if you have any further quiries please contact us on the above number or write to us at the above address. signed by the recovery manager. They have not asked to come to an agreement for payment or anything, I can't unerstand why they made so much fuss asking for my signature then to say they do not have to send me the CCA. I am really confused and a bit scared as to what they will do now, can you advise me what I should do. Thanks again for all your help.

Natwest have known that I have lived in Spain for the last 6 years and have no intention on going back to the UK, they also know my address here, so they know I have no UK address and have always sent correspondence to my Spanish address. I will do what you suggested cerberusalert and get my eldest daughter to sign it, but as I said before when the overdraft was agreed I was using my maiden name so yes it will be interesting to see what they come back with. I will let you know, thanks all

so shall I not send the letter with my signature, or just send it as they probably haven't got my CCA and at least I have done everything I should do......what do you think.... also if they do have the CCA you are saying they can go to the Spanish courts, so if I do send my signature at least I would know and then not worry so much

I have just received a reply from the ombudsman saying that they agree with Natwest, so it looks like I will now have to sign my request for the CCA, which I will send tomorrow. Does anyone know what I should expect from Natwest now, I am 99% sure that I have not signed a CCA, I am sure I did it all over the phone. So if they cannot send me my CCA what happens with the debt, can they still send the debt collectors to Spain ?? Thanks in advance for your help again.

Hi all, I got a responce from the OFT saying they have no authority to become involved, but they have confirmed that Natwest holds a Consumer Credit licence so they must be fit and competent, they have noted the details of my complaint and will consider this alongside any other complaints they have received with a view to any consumer credit licence or action they may decide to take. If they do take action they need to disclose my identity with details of my complaint so they have asked me to sign an enclosed consent form. Shall I sign and send it back.....want to check with you guys first before I do anything. Also I received a reply from the Ombudsman saying they will provide a full response as soon as they can. Just to let you know I have not received anything from AIC, Natwest said they were going to pass the debt to them at the end of January. Thanks for any replies

I have a reply from Natwest with regards to my complaint to OFT which I copied Natwest. The have said the following. Thank you for your letter dated ...... and your comments have been noted. We have issued our Final Response in relation to your complaint and if you are still not happy with this you will need to refer the matter to the Financial Ombudsman. I have enclosed a copy of the Final response for your reference (which they did not) Do I send the complaint letter that I sent to the OFT to the Financial Ombudsman, I have had no response from the OFT as yet. Thanks in advance for your advice.

Yes agree Retap-flaco, I shudder to think what I would have done without this site and all the people who have helped me, I am so so grateful for them giving their time, I would have been in such a state without them.

Thank you, I hope so too

What do you mean ????

I have sent the complaint letter to the OFT and copied Natwest, shall I wait for a response first before sending a signed request for the CCA

I Have sent a complaint to the OFT, I also copied Natwest as well, so I will sit and wait now, any ideas of what might happen ?? Thanks all for your help, really appreciate it.

I have request my CCA from Natwest bank and they have refused unless I sign the request letter even though they have been corresponding with be for a long time at my address.

Can anyone help in finding a template letter as I need to report Natwest to the OFT, I have looked but cannot find one and would appreciate any help. Thank you

Thanks for your help, so just to clarify what I should do now.... report them to the Office of Fair Trading, Information Commissioners Office and Trading Standards for failing to answer a valid CCA request complain to the Ombudsman Both of the above or just ignor them until I receive another letter from them or the debt collectors.

Hi Acerbic, I have sent them the account in dispute letter also an official complaints letter, I got a reply from the complaints department saying more or less because I have not signed my request for a CCA letter they do not have to send the CCA and will therefore send in the debt collectors and have given me until the 26th January to send a signed letter.

Hi Acerbic, I sent them one of these letter and they completely ignored the content and sent another letter stating that they need my signature before sending the CCA. I know they try to copy signatures well that's what I have been told but my signature now is different to when I lived in England so if they copied my present signature and dated it before my signature changed we could prove this, or would they would date it when I changed my name and say that I signed it from here ??

How do I do this and what would I say, also have you an address. Thanks for your help Kel

Can anyone tell me what the law is, I have an on going post but I need to know if you have to sign your letter requesting your CCA, Natwest are saying because I have not they do not have to send it to me and can send the debt collectors back after me. Really scared as they were so nasty last time, I live in Spain and have residence here, they have no other address for me apart from my Spainish one, they know I have been here for years as they have sent new cards to me and statements. Please advise, I would really appreciate it. Kel