I tried to book a multi-destination flight from London Heathrow to New York, New York to Las Vegas and Las Vegas to London Heathrow. I went through the booking process online, submitted my card details and was then told that my order could not be processed due to one of the flights not being available any more. I tried with a different flight, and the same thing happened. I rang Irene in customer services department and she informed me a block had been placed on my debit card. I therefore rang Lloyds TSB my card provider, who told me that in fact Expedia had taken the money for these flights out of my account. I rang Expedia back to be told that my flights had not been booked, and when I enquired about the money they told me they had requested no money, and nothing had been booked. A gentleman in customer services then gave me an authorisation code to give to the bank, that supposedly would release the earmarked funds on my account. I rang back the bank who told that what this man had told me was simply not correct. The bank had no access to earmarked funds, and regardless of any “authorisation code” could not release any earmarked funds. This gentleman had lied to me. I was then told by my bank, that in order for them to have an authorisation number and be able to release this money, they must have a record of my booking. So I called back expedia who ensured me that if I tried again through one of their representatives it would go through (with the previous money being returned in no more than 3 hours which the bank have since told me is a minimum of 72 hrs), so I tried it again and surprise surprise it happened again (which apparently is a 1/17000 chance for it to happen once, let alone twice) (I also hasten to mention that the representative herself attempted to book the holiday whilst not on the phone to me, and entered the wrong flight dates, which would have cost me £1431.54 if they had gone through!). At 9pm at night (nine hours after I started my conversations) I was finally assured that a manager would call me the next day. The following day obviously no call came and after arguing for 2 hours I am now £3000 down and have only been offered a £50 voucher! I've finally got through to a person called Kevin Hayward who actually seemed to be helping until he told me he would call me back after 10 minutes (it's currently an hour later and still no call). UPDATE: After a 3rd day of phone calls, Kevin offered me £140 to cover my expenses (phone calls, loss of earnings etc.), a £200 expedia voucher credited to my account, and £300 compensation directly into my bank account. As you can see it’s definitely worth persevering. Don’t give up, just keep calling!!!

I tried to book a multi-destination flight from London Heathrow to New York, New York to Las Vegas and Las Vegas to London Heathrow. I went through the booking process online, submitted my card details and was then told that my order could not be processed due to one of the flights not being available any more. I tried with a different flight, and the same thing happened. I rang Irene in customer services department and she informed me a block had been placed on my debit card. I therefore rang LloydsTSB my card provider, who told me that in fact Expedia had taken the money for these flights out of my account. I rang Expedia back to be told that my flights had not been booked, and when I enquired about the money they told me they had requested no money, and nothing had been booked. A gentleman in customer services then gave me an authorisation code to give to the bank, that supposedly would release the earmarked funds on my account. I rang back the bank who told that what this man had told me was simply not correct. The bank had no access to earmarked funds, and regardless of any “authorisation code” could not release any earmarked funds. This gentleman had lied to me. I was then told by my bank, that in order for them to have an authorisation number and be able to release this money, they must have a record of my booking. So I called back expedia who ensured me that if I tried again through one of their representatives it would go through (with the previous money being returned in no more than 3 hours which the bank have since told me is a minimum of 72 hrs), so I tried it again and surprise surprise it happened again (which apparently is a 1/17000 chance for it to happen once, let alone twice) (I also hasten to mention that the representative herself attempted to book the holiday whilst not on the phone to me, and entered the wrong flight dates, which would have cost me £1431.54 if they had gone through!). At 9pm at night (nine hours after I started my conversations) I was finally assured that a manager would call me the next day. The following day obviously no call came and after arguing for 2 hours I am now £3000 down and have only been offered a £50 voucher! I've finally got through to a person called Kevin Hayward who actually seemed to be helping until he told me he would call me back after 10 minutes (it's currently an hour later and still no call). UPDATE: After a 3rd day of phone calls, Kevin offered me £140 to cover my expenses (phone calls, loss of earnings etc.), a £200 expedia voucher credited to my account, and £300 compensation directly into my bank account. As you can see it’s definitely worth persevering. Don’t give up, just keep calling!!!

Removed.