I have spoken to the fos and they told me to let them know if welcome didn't respond to my personal complaint

Did you or are you making payments to them - I don't mind paying the arrears but there is no way I am paying them the rest.

I have put my ppi claim to welcome along with a separate claim for unfair 'adhoc' charges and I have received a letter acknowledging my complaint. Since my loan technically matured on 5/10/10 am I within my rights to stop my direct debit payments of £181.79 and offer to pay them £100.00 per month of the arrears, which are £864, pending the outcome of my complaint. (Welcome are saying I still owe them £2600 as interest has been charged on my arrears since they occured in '05/'06) Any advice appreciated. Thanks

I am claiming the PPI and no I have'nt got the statement of price yet but as per my previous posts, apparently, the PPI has definately been mis-sold I am still looking into the 'unfair charges'.

I have sent my claim to wf but what would you recommend regarding by payments. The final payment will be out of my bank on Monday 27 and this will leave the arrears of £890 & the interest of nearly 3k left owing - should I let them know I am stopping all future direct debits once the final payment has been made pending the outcome of my claim.

Below are details of the letter I propose sending to wfs. can you please advise if you think it is in order. Dear Sir/Madam, Ref: Agreement No. I am writing in regards to the insurance policy which I was sold by you, Welcome Financial Services in conjunction with my application for a secured loan on 21st September 2005 I now believe that I was mis-sold this policy because I was: a) Suffering from a pre-existing medical condition that could affect my insurance and was not asked about this by your salesperson at the time b) Not informed that taking the PPI policy was optional c) Not asked whether I already had sufficient cover in place at the time the policy was sold to me d) Not informed that the policy premium was to be added to my loan as a single premium and therefore attract interest e) Not informed that the PPI policy would expire before I had fully repaid the loan f) Not made aware of the features, exclusions and terms of cancellation relating to the PPI cover g) Told that taking the cover would improve my chances of getting my credit application approved As such, unless you can prove that this policy was sold to me fairly and that it is, in itself, fair and reasonable, I request a full refund of all premiums and subsequent interest on these payments that I have made towards this policy to date. I will also ask that you add the 8% statutory interest deemed as reasonable by the courts to each payment I have made. Also in conjunction with the above I also believe I have incurred unfair charges, please see attached, for which I also request a full refund and subsequent interest plus the 8% statutory interest deemed as reasonable by the courts. I would like you to investigate this matter further and look forward to receiving a full response from you within 8 weeks. Should my complaint not be appropriately dealt with during this time I will be asking the Financial Ombudsman to investigate. ____________________________________ My final loan payment is due to be made on 27/9/10 once I make this payment can I stop any future direct debits while awaiting the outcome.

dx, sorry for sound 'thick' but looking at my wf statement and the policy how do I work out an amount to claim. I also am going to try for the adhoc charges as well. thx

Who do send the claim to - is it welcome themselves and sorry but I am not sure re how this works - is there a template somewhere I can use. Thx

Post, Welcome previously told me if I paid my arrears of £896 in full they would freeze the remainder of my balance at £1600 and I could agree monthly payments with them - I was thinking of approaching my bank for a loan of £1500 and offering it to them as full and final settlement of my account - do you think this would be a good idea or not. I just want them out of my life!! Thanks.

Thank you so much I really appreciate any help you can give me

what can i do, if anything, about this, i have no problem paying back what i borrowed, but i don't think their interest & charges are fair. please advise. thanks

I have a copy of my agreement plus a statment - are these any help? Welcome statement.pdf

I have asked welcome finance for this and they told me I had to send £1 which I have done.

I have now received the copy of my Medicare policy, which is attached, and I have noticed it was only valid for 3 years whereas my loan is over 5 years - this is also the 1st time I have seen this. Please advise. img054.pdf

o.k. thanks, I'll try that and let you know. thanks

No never heard of it

postggj, I have just checked the statement they sent me & I have actually only missed 3 payments, I think there are 5 late payments, 2 of these are shown on the statement as visa delta/electron payments which I made to them prior to the direct debit having been returned to. Also I contacted them with regards to the nov/dec '08 payments and they agreed to reduce the direct debit for these 2 months only. Unfortunately, to date, I have not caught up on the arrears Thanks

Thanks dx, sorry but am new to this. how do I contact a welcome expert and how do I know what interest has been charged. should I send a SAR

dx100uk, I have attached a statement and the signed agreement, when I received the statement in May of this year I was told my arrears were £1073.24, as written and highlighted on the statement by their office, however, for whatever reason, they are now saying the arrears are £894.66. Please help!!! Thanks img049.pdf

Can someone please advise me where I stand with regards to my welcome finance loan. The loan was taken out on 21/09/05 payable over 60 months. total credit £5277.23, credit for insurances £150.00, acceptance fee £235.00, mortgage indemnity fee £580.50 & interest of £4403.66 (APR variable 35.2%) making a total of £10646.39. To date I have paid them £10754.20 but have arrears due to missed payment of £894.66 The loan is due to mature on 5/10/10 but because of the arrears the settlement figure on the account is £3410.65 I enquired about getting the interest frozen on the arrears when the final payment has been made but they told me I would have to pay off the arrears of £894.66 and then they could freeze my account and I would only owe them a balance of £1684.40 for which I could arrange a suitable payment plan. Can you please advise where I stand with this?