Right people, ex brighthouse employee here. Before i started with the company i came on here and had a look at several forums and thought to myself wow this company is really run by cowboys and have very little respect for people, however having worked for the company my opinion has drastically changed. I couldn't believe the amount of abuse the staff get from customers in store over the phone and at the door just for asking the customer when they can make a payment, it beggars belief how people can talk to people like that, people have been threatened etc... Firstly yes they are and have taken people to court which i agree with because there are too many people with the belief they can get goods for nothing or refuse to hand goods over this shows they mean business and sets an example for others trying to [problem] the place. Secondly for people who are struggling with there payments and keep getting hassled by phone calls etc.. if you miss payments with your bank loan then you will get hassled, if you don't pay your water or gas and electricity people will ring you and will come knocking so whats your problem? Thirdly going back to the very first post on the woman on benefits who had a few agreements and came into financial difficulty. If you cant pay for the goods then hand them back especially the non essential items such as (40- 42 inch TV's, several laptops and desktops) why would someone on benefits need items that are not deemed as essential. My advice to her is to hand over the non essential items which im sure she has or half of the goods which would result in the debt for the item and any late fees being written off and get her back on track with payments on her remaining items. People seem to think if they make a few payments the items are theirs and they are entitled to money back, er no, read your contract bright house = rent to own i.e the goods do not belong to you until you have made that last payment. Lastly many of you think its clever not to open doors when you are blatantly in the house. This again shows ignorance and a total disregard and having no intention of paying for items, word of warning, debt collectors don't take kindly to being ignored or people taking the ****. We all know debt collectors have very little powers so if the debt collector is not bringing in the money for bright house then his/her job is inevitably going to be at risk and who is to blame the customer. Debt collectors are becoming a bit more ruthless now and wanting revenge especially if they have been told to F off at the door or have been threatened, so keep an eye out on your cars etc.