Hi guys, it all started today when i called BT to cancel my phone and broadband as it is coming to the end of my 12 month contract, the rude lady on the phone said that it was a renewable contract and to get out now I would have to bay stupid amounts of money to cancel them, she says the account started in july last year when I was at an old address, i moved address august 14th last year and told BT of this, they said I would have to start the contact all over again for 12 months so I agreed to that. I had a letter from Nigel Stagg (managing director, customer service) dated 19th August 2009, stating in bold print "Your BT serivice starts on 01 September 2009" So this blatently proves my contract was from that date which is when the services started. I also told her that when I signed up to the free evening weekend calls package which makes this rolling contract so apparently that "renewable contract" was not stated to me at all. to which she replied "all calls are recorded of this". So is it worth asking for that recording also? Just wondering where I stand with all this before i call for another argument.