I got into arrears last year with virgin , i was not very happy with the service i recieved from them anyway , they cut off my services and asked me to pay my arrears of £220 at £25 a week , i explained that i could not afford to pay that much so they told me they were going to get a collection agency to sort it out ..... I got a letter from a company called Moorcroft and i pay them £20 a month (it took a while to sort out but at least its getting paid ) yesterday i got a bill from virgin for £450 pounds for line rental which i havent been using as it was disconnected last year ....... I'm paying Moorcroft and now i'm getting hassle from virgin again !