Another dissatisfied Dell purchaser here. I bought a Dell laptop last January after 6 months the hard drive went, when the computer came back from being repaired the CD wouldn't work. After being on the phone for nearly 3 hours Dell refused a replacement or a refund, they said they only replace or refund within 3 weeks of purchase and that their policy is above UK consumer law. Eventually a manger said she would send a technician round to the house as a good will gesture! I was then sent back to the technical support who accessed the computer whilst a CD was played, after a lot of knocking and banging the music CD jumped about and played snatches of music. Technical support said this was ok and was working properly! And he added that the CD system is not meant for playing music... DO NOT BUY A DELL COMPUTER.