well I have finally received my unlock code tonight - I'm not sure if this is down to the last phone call we made to their customer service dept on Tuesday evening or the involvement of Andy, as I've not received a reply from him after his initial post above.

Just to update - I've not heard anything back yet....

Thanks for you suggestion locutus and your reply Andy.

I have just sent an email to that customer service address, with the requested information in the subject line.

I'll post back to advise on progress.

Hi all,

Can anyone please offer advice about the seemingly non-existent customer support offered by Orange ?

I have been trying to get a network unlock code for my Nokia phone since it was replaced by upgrade in May.

I've called customer service numerous times, including speaking to a "manager". I've also emailed their executive office but heard nothing apart from the standard "contact customer support" email.

Despite initially being promised a code by post (something I was later told they did not do), being promised a code by email several times, a lovely call centre person arguing with me that I'd already received the code and finally being promised callbacks that have never occured, I'm still waiting for a code.

The final joke in this debacle is Orange say this code has to be supplied by Nokia but when I contacted Nokia they say only Orange can provide it.....

I seem to be going round in circles here & getting nowhere