unklefester
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well I have finally received my unlock code tonight - I'm not sure if this is down to the last phone call we made to their customer service dept on Tuesday evening or the involvement of Andy, as I've not received a reply from him after his initial post above.
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Just to update - I've not heard anything back yet....
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Thanks for you suggestion locutus and your reply Andy. I have just sent an email to that customer service address, with the requested information in the subject line. I'll post back to advise on progress.
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Hi all, Can anyone please offer advice about the seemingly non-existent customer support offered by Orange ? I have been trying to get a network unlock code for my Nokia phone since it was replaced by upgrade in May. I've called customer service numerous times, including speaking to a "manager". I've also emailed their executive office but heard nothing apart from the standard "contact customer support" email. Despite initially being promised a code by post (something I was later told they did not do), being promised a code by email several times, a lovely call centre person arguing with me that I'd already received the code and finally being promised callbacks that have never occured, I'm still waiting for a code. The final joke in this debacle is Orange say this code has to be supplied by Nokia but when I contacted Nokia they say only Orange can provide it..... I seem to be going round in circles here & getting nowhere
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