Thanks Bookwarm & Mr Lex Any ideas then what i need to include on the other information section of the AQ ? Do i just attached the first letter we sent ? or a few pics of the damage on the current table?

Sorry i am a private customer and bought from a small retailer

I thought it was SOGA as i bought a product from a business for my own use at home?

Also the N149 form asks about mediation service - i have heard that you should elect that you are willing to do try this, as its frowned upon at a later stage if it gets to court that you have been unwilling to do try it. not to sure if the other side would want to or not but i suppose that is their choice.

It was to a business Product is a Dining table/chair set - Standard order but as its natural wood each order would be slightly different.

Lex Many thanks - they are trying to blame us for the orginal fault at the moment on the first product but never metioned anything at the time. and saying we signed to accept the product ( the final one) - i belive you only sign to accept deleivery not quality and you have a resonable amount of time to check the product over - we told them the following day of the faults - this is when all the letters etc started. they did offer a replacement during these letters but we rejected it becasue of all the issues. Thanks

Value £1k March 09 Purchased product Oct 09 fault occured Jan 10 Repair undertaken -not to required standard March 10 new product arrived - faulty April 10 new product arrived faulty Documents yes between me & supplier Many thanks

Thanks It was a product we bought of them. It develped a fault, then they tried to repair it - that failed, they replaced it - this was damaged on delivery they replaced it again and this is damaged but they dispute this ( i have pictures). Also they now dispute that they did not have to repair the first product and only did it under goodwill - but this only came up recently in a letler - i belive under sales of goods act they do which we have been stating in letters to them, i feel enough is enough of having replacments products and just want my money back

Thanks for moving it - hope to get some help soon on this issue.

Please can i have some advise of what to put in this section. Before starting my form i have all the copies of letters sent & recieved / e-mails / pictures that have gone between myself and the defendant before the claim started. Do i refer to all of these documents as one or each one seperate? do i question items in his letters that i disagree with at this point or wait till court to bring these up? On the letters recieved from the defendant i disagree with most comments and belive he is trying to blame me for a faulty product. Any advise on the best thing to put would really help. thanks