ok just a quick update, this has now been resolved, i no longer have to pay this bill. and all thanks for darren for getting in contact with me on these forums. Darren, i replied to the email i recieved today, dont know if you will recieve it, but i really appreciate your response, and sorting this out, i will now consider going back with orange in the future, thank you very much.

not heard anything from orange, northern debt recovery or yourself. can i please be updated. thanks.

hello darren, did you get my email? thanks

Sent email yesterday, hope to hear from you soon. thanks.

thanks darran for this reply, i really appreciate this. I could not believe how unproffesional the phone call on the 28th july was handeled, i was told the bill i have is because of april may and june. i first cancelled in january when the 18 month contratc was up, i first emailed had no response so i rang to cancel, for what ever reason orange do not have a record of this. i also need to make orange aware that the phone has not been used since january, i would pay the bill if i carried on using it, but i havent. As im getting letters from northern debt recovery, i am very worried, firstly i have plans to get a second mortgage, and this could seriously stop that from happening, and do not want people turning up to recover the debt. I would consider coming back to orange in the future, but not at the moment with the way this situation has been handeled. Thanks again for replying, and i hope your the person who can really help me, and not just demand the money.

not got any of that, but i can check the contract type on the company intranet tomorrow. ill get fed sum crap like its somethin to do with share prices, if there not good, then i dont get good payout, if they do well, then the payout is better.

When i started working as an apprentice for the company i work for, i was put on an incentive scheme. in the bonous letter it says in one of the paragraphs. "Your incentive scheme will commence on 1st july 2002 immediatly after which we will start building money in an account for your benefit. Eight years of unbroken service will result in you recieving a payment of at least £8000" i was always told, unfortunatly verbally that i would get £8000 after its taxed. this has not happened. that is not my issue. on the other side of this letter it says "Please accrue £83.33/month, plus employers national insurance £10.00/month from the above scheme start date for 8 years" this bit is the bit thats bugging me, i recieved a payment of £7999.68 yesterday, which isnt atleast £8000, its only pennies i know, but £83.33 x 12, then x 8 is £7999.68. But what about that £10 employers national insurance, have they forgotten that, isnt for somehting else? as that is an extra £960 i havent recieved. dont get me wrong, i am happy i recieved this payment, but i dont think they have followed the contract. your thoughts on this situation?

well at the moment they dont seem to be bothered, i did say i was goin to report them, but now i have, so will see what happenes.

no i emailed enquiring, no reply so i rang them to cancel, which i was told was sorted, untill a couple months later i got a bill for £52, then a debt recovery letter, so i rang, and then they told me it was actually £83.

Last year i was with orange, i then cancelled when my 18 month contract was up. First off i sent an email, then actually rang them in january. I kept recieving bills, i then rang again and cancelled in march time i think, and spoke to a women who said dont worry about it, write a letter to them and it will get sorted. I rang a day after enquiring about this bill as i recieved a letter from a debt recovery, they told me i needed to cancel, so for a third time i had to cancel. The phone is now cancelled, I never got a response from the letter, and emailed them again, i got a call back, but they hung up on me, i rang the number back and it was an auto messege saying no action is required from me and they will call me back, which the didnt. i then sent an email, no response. I have just rang up, and explained. i was then put onto someone else, and explained again. she said the bills are from april may and june. so i said she isnt listening as i cancelled in january. Im being told i didnt and they have no records of it, typical! so i started to explain myself, before be rudely outspoken, i asked her she needs to let me talk, she proceeded to talk over me and wouldnt let me talk, eventually she put me on hold and would not speak to me again. I have now got a bill of £88 i think, there unwilling to settle it, and i have now reported them to CISAS I am very worried that this is damaging my credit score, and that a debt recovery will tunr up one day just because they didnt cancel my contract, there telling me they have no record of me doing this in january and that i only enquired via email. not true! who else can i report this matter to? any help appreciated. thanks.