I wish I had read some of these reviews before I went to JL and bought a mattress. Its been three months and we have still not recieved it. It was booked to be delivered on the 8th of July and stupidly we paid to have our old mattress removed from outside of our house that morning while we were at work. Only to be told at 6.45pm (45mins after our delivery slot which should have been 4-6pm) that the driver had some bad news and could not deliver our mattress. I am registered disabled and we have been sleeping on the floor since the 8th! we contacted JL via their email service on the 8th but customer service have told me that they cannot find any emails from us. I do however have a screen dump/screen print saved of the email we sent via JL. I spoke to customer services 3 times but they just dont seem too concerned to sort this out quickly and to unite us with our mattress anytime soon so I have written to Andy Street MD of JL and Louise Cooper senior Manager corporate/branch PR. Im sure between the two of them they can figure out that the only option we have left is to speak to the papers. Strapline: JOHN LEWIS FORCES DISABLED CUSTOMER TO SLEEP ON THE FLOOR Maybe? Any info on how to get our mattress from them would be great and good luck to anyone else having to deal with the terrible customer service that JL are currently providing, im sure it never used to be like this. Mel