I am pleased to say Ben did contact me directly and very promptly telling me a payment would be made by monday at the latest. This is the kind of customer service I would have liked to have seen from the start and do not understand why the rest of the company cannot follow in his footsteps. Ben - as you did not leave a contact number I cannot call you back but would like to thank you for your support and I am very happy with how you have handled my complaint. Thank you

Ben, I did email this address including my phone number in it. You may contact me to resolve this matter. Thank you

Thank you so much! I will do this immediately. I am so grateful to you!

Actually I have been battling with Newbury Nuyuu since february to firstly cancel my contract and secondly refund money taken out of my account after cancellation which was admitted by the staff has happened and they couldn't offer an explanation as to why. I am totally fed up of this, I am being run in circles and never get a response. Ther latest excuse is Hi Abigail I am so sorry you are still waiting for a refund. We are changing over membership systems at the moment and there have been some problems in refunding and collecting money, I realize this is not your problem and will try to get this resolved as soon as possible. Please accept my apologize for the inconvenience caused. Kind regards Joann Davis General Manager Since apparently forgetting that I cancelled my contract in february so I had to pay another month between march and april (30 days notice) then you taking money out of my account STILL from may AND june is horrendous for it to be nearly august and I have still not recieved neither my money nor a real explanation or a date when I will recieve it back.