Keeping it simple...I need some advice on the next course of action. I was learning to drive with BSM, did some lessons and booked a further 12 hours with them. Unfortunately, stuff cropped up at work and I didnt have time to use any more than 2 hours of the additional 12 hours I paid for. Contacted them and explained the situation and they have refused to give me any refund for the unused lessons. The words goodwill and flexibility dont work on them and having gone from the branch to the complaints department they now say a flat no on the grounds of terms and conditions. I booked the first batch of lessons online where they dont show T's and C's and the batch I am looking for a refund on were done over the phone where they said nothing about the money paid being non refundable. Their claim is I should have cancelled within 7 days and the concept of someone changing their mind or if their circumstances change didnt make a dent in their thick skinned approach to customer care. Their T's and C's are hidden in the back of the "Track record" booklet given out at your first lesson which is usually a week or more after you make your payment so how they expect you to be aware of the clause is beyond me. Any suggestions or is it just a case of "buyer beware"?