So OSCARDOBIE you are one of the lucky ones.....I hope! You mentioned about the delivery charge - well they didn't tell us either. Everything they do is about "smoke and mirrors". This is why they present your invoice in the flashy folder - they staple over the T&Cs which talk about the delivery charges. I hope that your suite lasts and is ok because no doubt you will have a problem getting a refund or exchange if things go wrong...just read some of the earlier posts to find out. Or maybe they have changed their ways.....no, hold on I think I just spotted a flying pig.

I am not going into too much detail about the problems I experienced, suffice it to say I have had exactly the same problems as most on here. I believe this operation deliberately give people the sixteen week deadline for delivery as a breathing space to assist their cash flow. We have had to wait over 32 weeks for a resolution and have finally managed to get our money back in full. One thing to be aware of for any new customer thinking of dealing with ELS. When you sign their order there are no terms and conditions on the invoice. What they craftily do is then place your invoice into a really flashy folder but cover up the T&Cs with the invoice. This is totally against Trading Standards code of practice in that they actively seek to conceal T&Cs. So how did I get my money back: I wrote and kept copies of all correspondence and sent them by recorded delivery. You can track and trace that they have received it by using the royal mail website. They never reply and quite often say they have not received it but using Track & Trace you can see they have. Having given them several realistic deadlines I then went immediately to Stafford Trading Standards and made a formal complaint against the company based on their "Modus Operandi" and supplyied them with all my copy correspondence together with a copy of all the complaints on this website Surprise surprise they are well known to them and were also dealing with other complaints at the same time. Trading Standards got my money refunded within 21 days and should be congratulated for their tenacity. All the things said by others in here about excuses and delaying tactics, bullying and raising their voice at you on the phone to try and intimidate you are all true. So if you feel you are being fobbed off write to them and record your letters. Even at the eleventh hour this company did not try and resolve by simply saying we have your suite and can we deliver it....why? because they probably hadn't even ordered it. A thoroughly unpleasant, unprofessional and unethical company to deal with...take care My advice - If you are caught in this trap, don't lose your temper - they love that - put all you complaints in writing and use recorded delivery, give realistic deadlines and then if they don't resolve your problem, go straight to Staffordshire Trading Standards in writing with copies of everything