I was with British Gas years ago, and had a bad experience which, at least, they put right when I complained. With Homeserve, the fridge part of my fridge/freezer went down in May just after I'd had an operation. I rang Homeserve and they sent an engineer out who 'briefly' looked at it and said 'it's the gas that has run out'. I asked why the freezer bit was still working and he just shrugged and said he would request a gas engineer as he wasn't skilled to do this'. I kept ringing to chase and update the call that the freezer had also gone by now(and I was still recovering from the operation as well as trying to feed a family of 6, including my pregnant daughter), and 'a few weeks later after e-mails to their entire Board and CEO - never acknowledged by the way - eventually a gas engineer came out and replaced the gas. Before he left, he accused me of fraud, by claiming my fridge is over 7 years' old', when it's just over 5 years' old' (their cut off period for cover is 7 years'). In June, the same problem occurred i.e. the fridge portion went, and I rang Homeserve, an engineer came out and said there's an internal leak causing the gas to slowly escape and he'd have to write the fridge off. By this time the heatwave had started, I still had health problems, daughter still pregnant. I thought a week was enough for the engineer to have reported back to Homeserve and have been chasing them since then to settle the claim. The heatwave has just got worse, the freezer of course went down too, and I'm without iced water or cold drinks in the house, can't store dairy products in a fridge and I'm getting to the end of my tether. Oh, they did offer £14 compensation in June, i.e. a month's free subscription, but took it out of my account anyway; but I didn't bother to contact them as all I ever wanted is a working fridge/freezer. I've just rung them out of desperation, and was put through to someone in the insurance department who said she can't find any updates on my notes since the May incident!!! I sent an e-mail to complain to customer relations, their CEO, the FSA, and Trading Standards during the week; and I'm going to chase things up on Monday and see what on earth is going on with this company. Once my yearly contract is up with them, I'll be switching 'fast'!