hello all. regarding wonga, i really need some help at the moment as THEY HAVE TOOK £77.29 (in two payments) OUT OF MY ACCOUNT TWICE. i registered at the back end of may and have used them 4 times since - just for 2 x £20 loans and 2 x £40 loans. one thing i noticed when they took the repayment out of my bank account for the first (£20) loan I took was that it didn't show up on my online bank statement straight away and took a few days to. i wasn't too concerned at first but it's caused me a big problem. the first 3 times i loaned money (2 x £20 loan, 1 x £40 loan) they took the money out of my account on the agreed date and i received the confirmation text and email from them to say so and checked my account and the money had definitely left my account. however, in the case of one of the £20 loans (paying back £25.75) and the £40 loan (paying back £51.54), on the day these repayments appeared on my statement (a week later for the £51.54 payment!) THEY TOOK THIS MONEY OUT OF MY ACCOUNT AGAIN! even though i had already paid it on the agreed date. i knew exactly what was in my account and that amount (£77.29 total) was missing and only wonga could have took it. i called them up as soon as i realised expecting them to say it was a mistake and that i'd be refunded and couldn't believe it when they said they had nothing at their side to say they had took the money out twice. they said that i had paid on the agreed date and that sometimes it takes a few days to show up on my bank statement but they hadn't took they money out twice and to prove it basically. i contacted my bank and they said that wonga had took the money out but said they couldn't have took it out before because it didn't show up on my statement, BUT I KNOW THEY DID TAKE IT OUT! how can i prove this? how the hell can they just take the money out again in the first place?! thing is, i was due to pay back the last loan i had with them (£45.50 total) just yesterday and part of the money i had in my account was to repay it, but as wonga has took that money out of my account again it meant i didn't have enough money in there to pay them and now owe them an extra £15, even though it was their mistake. i'd never used anything like this before so this is all new to me. i really don't know what to do or how i can prove they took the money out of my account twice so would really appreciate any help and advice here. thanks in advance.