I have received an email from Ryanair asking me to click on the URL and fill out the form and send it with receipts to the address. Well, the URL does not work and I do not agree we should be sending original receipts to Ryanair. Also, I sent copies of all my receipts and a letter to Ryainair on 26/04/2010 - followed by the claim form that appeared on the website and wrote on there to match it up with my letter, so they should not need any further information. It is purely delaying tactics and because you cannot actually get to speak to them or they do not reply to emails, you are stuck and have to do what they say. I am not happy and do not know what to do - Ryanair are charlatans - this is outrageous! I will never use Ryanair again.