Hi everybody , sorry for the long question, English is not my language so please forgive my mistakes and I hope you get the idea... I have a question regarding the denial of boarding. My girlfriend just got stuck in the Valencia (Spain) Airport coming to London because her luggage didn't fit in the measurement case that they use, and when they asked her for 35 Euros of extra charge, they didn't accept the 20 sterling and 15 euros that she had on her pockets, and their credit card reader wasn't working (she have enough money in it), so they didn't allow her to board by any mean :( It was late, and she wasn't able to get in time to an ATM and get the so valuable euros...(no, they didn't hear about the recent euro problems...) This is the short story, in the long one, they treated her really bad, shouted at her, and at the end, when the flight was closed, came a spanish guy from the ryan air crew, took the luggage, and fitted in the measurement case with a bit of effort, and looked at his partners asking why they didn't allow her to board!!. So, considering only the problem of not being able to pay, MY QUESTION IS if she is obliged to pay in cash, and in the local currency or is their fault for not having the means to allow her to pay. By the way, on the airplane you can pay all the stuff with sterlings, or with credit card...so ? No she will try to call (on sunday) to ryan-air (spain and uk) to get a new flight for tomorrow or monday. Any help on what regulations or laws apply in this situation, and how to build a complain (or not) will be appreciated. thanks