cainedkaty
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Bright house of horrors
cainedkaty replied to rory32's topic in BrightHouse and other "rent to own" Hire Purchase Stores
This is my first post on here so please bare with me. I had 10 weeks left to pay on my laptop when it suddenly stopped working. It refused to read or even register that the hard drive was there. I notified my local store and was told to take it down to them, I did so and showed them the problem and was told that it was a simple thing to fix and would take around 2 weeks. 5 weeks later (today) i finally got it back but it seems to have come back with more wrong with it. The wireless card is suddenly knackered and one of the usb ports suddenly is acting up. BUT the worst thing was when I found out later tonight that the hard drive they have replaced the knackered one with hasn't even got half of the capacity of the other one. My laptop was bought with a 160gb hard disk drive and it now has 60gb. Can they legally replace it with something far smaller or do I have the right to complain and not be laughed at?
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