thank you uncle bulgaria we will ring them first thing in the mornning and also should we inform them that we are concidering contacting the OMBOARDSMAN ? or anything like that or should we just put in a formal complaint and leave it at that ? once again many thanks

whilst doing some decorating in our living room my partners laptop was damaged this was during the month of march 2010 we contacted our household insurance company (shelias wheels) our claim was then past onto a fraud company TCF who are investergating our claim at first we had weeks of phone calls asking the same questions over and over again basicly interogating my partner then they said they needed to speak to me becuse i was present when the accident happen so i then when through the same interegation process then they said they needed proof of purchase the owners manual photos of the damage etc that we promptly supplied then then told us they would be contacting us again within the next 2 weeks to arrange for someone to come and inspect the laptop to quote for repair etc after 3 weeks of waiting we contacted TCF they then told us we have to get a quote ourselfs ! so basicly we had been waiting for 3 weeks for nothing !! so off we went to our nearest computer repair shop and got a quote saying the the damage was consitant with impact damage and that it would be impossible to repair we sent this off promptly to TCF we then phone to ask to speak to the person who was dealing with our claim but they said another person was dealing with our claim now so we spoke to them and she assured us that our claim would be dealt with promptly but since them we have heard nothing from them we have left loads of messages but they never bother to contact us back we got intouch with tcf and now they say that the person dealing with our claim has LEFT THE COMPANY and put us back in touch with the original person who delt with our claim but everytime we try to get intouch with her we get an answerphone message and she never returns our calls !! it is now june and we are no more forward with our claim than when we started we have done everything asked of us promptly and honestly we have also tryd to ring shelias wheels but they just keep saying that they cant do anything untill they recive a report from TCF ! this is slowly turning into a nightmare we have never claimed on our house insurnace for anything before infact ever and if this is what it is like i dont think we will ever bother again it just a complete nightmare help!!