I was curious if you were able to get anywhere with them over this. I am faced with nearly the same problem and the exact same bog standard stubborn BS responses from them. As if a 20% "discount" on being completely screwed over is in any way a favour to us. My husband and I have been members for several years but he has had some medical problems and neither of us have been to the gym for over 5 months. We didn't want to cancel but it has become necessary. I go to do that, get a useless "tough luck" kind of response from their young brat receptionist and go through it in writing, as instructed. Weeks go by and I hear nothing, then I get the same stubborn "Oh sorry, but we're going to be greedy unreasonable tossers anyway" (I paraphrase) letter, mentioning of course nothing of the 30 policy on medical grounds. Just their absolute nonsense of insisting on 3 months. When I write again saying how unacceptable that is, I wait another week and get their oh so generous offer of reducing it by 20%. It's a slap in the face and I can't believe their nerve. Anyway, I am in the middle of trying to dispute this with them and I wondered what happened in your case, wrdmrn. Thanks.