Thank you for your comments. I also hope that we will be able to provide satisfaction for the policyholder and again ask that they contact me. I appreciate and support the ability for customers to express their views on a open forum however our business practice is to enter into a direct communication process to reach a resolution to the satisfaction of those concerned. If after a resolution was reached a customer wished to express their experiences on an open forum, then I would hope that could be considered as a benefit to others.

Good afternoon, My name is Mark Jackson and I'm the Compliance Officer at Sureterm Direct. I would like to discuss the issues raised by casey so that we can look to reach a resolution. My contact number is 01480 371024. Thank you.