Just looked at website and saw your plea for help.Well e-mails dont do it.You must fax your appeal to Ryanair and show them that you know what you are owed and what they have paid to other people which is basically a lot more than you have been offered.That figure you have been offered is unacceptable.They have just made millions in profits this year and they are just seeing how easily we can be fobbed off as we are with all their ridiculous' extras' when we book a flight with them.I know a fax costs money -I spent £3 on them but send a fax and say that you will not stop bothering them and will report them to the AUC until you get what you are legally owed.Good Luck!

Had a cheque for £104 opened in October as full and final settlement ,that was for 2 weeks stuck in Spain and didn't even pay for the initial 5 day car hire between first and second cancelled flights let alone food and accommodation.So faxed back a long letter and have had an e-mail since saying that they will pay some more but no sum mentioned.The cheque will take 6 weeks to appear.If its less than £300 I will appeal again until I get what I am owed.I still haven't flown with them again and will try not to until they fulfill their legal obligations.Yes you have to pursue your claim because you have the regulations on your side.Really glad for you Delilah9.

That has clarified your payout a bit more Denso13 and I am glad you all got something but not enough as you say.I wish I had kept all the receipts I had from the supermarkets where I bought food although maybe there is no VAT on food in Spain like here?I tried to send a reply e-mail to the one Ryanair sent me but I got an Out of office reply asking me to fax my appeal again.So will do so and keep bothering them.Wonder how other people are doing.You are the only one so far to tell us in this thread.

Thats great result Denso13.I received the standard e-mail message on the 20th Sept.saying that my claim had been assessed and that it had been forwarded to the Finance Dept for payment in 30 days timeI was also told that my accomodation expenses had been turned down because they were not VAT registered and my car hire without which I would have been stuck in the airport for 2 weeks.I had only asked for £100 for 2 weeks in the rented apartment of a friend and they are not going to pay it because no VAT had to be paid for the rental.That is ridiculous!We could have gone in a 3*hotel and saved on car hire and food (which we have not claimed for).There does not seem to be any common sense or fairness applied in this payout by Ryanair.I am certainly going to appeal against this decision and take it to the AUC if I get no saitisfaction.How can they pay one person £820 and another £37.So bizarre and unjust.I now expect to be offered £140 for 2 weeks stuck in Spain when car hire alone cost me £400.

Good to hear they are actually going to pay out for your expenses at last.Please let the forum know if you get any real money.I sent my claim form 2 weeks after you, having had to ask my insurance company to return all the receipts as their offer of a few pounds was laughable.Ryanair had said 2 months ago that they were now ready to deal with my claim.Anyhow as I said this was nearly 2 months ago and no response at all from them.I sent a letter 3 weeks ago to ask them if they had received my claim form with receipts but have had no reply.As my accomadation was not subject to VAT-a rental through a friend-I dont hold much hope for that to be paid.I heard on You and Yours on Radio 4 that the airlines had almost finished processing all the claims a few weeks back.If I dont hear within the next 2 weeks I am talking to the AUC again and ringing up the consumer program on the radio.

I had exactly the same e-mail from Ryanair about 3 weeks ago just a few days after they had sent me a confirmation of my flight cancellation so that I could send it to my AXA insurers.They knew I had applied for expenses from the Insurers and would have sent all my documentation to them so they thought it was safe to say I could now claim from them! I couldnot ask for my invoices etc back(they were the originals) so didnot bother with the Ryanair form.AXA (THROUGH M&S Premium club) said that they would pay my claim but as I had kept my expenses very low and as they would only pay out £25 for transport!-2 weeks I had to have a car for- they then deducted 2x£75 excess and awarded me £67! I wish I had gone in a 3 star hotel.What a cheek.AXA said that they were trying to do a little bit for everyone.I would like to know if they paid out to anyone else and how much.Actually I still haven't received this amount from them. I would be interested Delia 9 to know if you had applied for a confirmation of flight delay or whether they really do intend to pay your expenses.Please keep the forum posted.

I posted a message on the 21st and apart from a response from Connif the thread seems to have broken about claiming from Ryanair.Has everyone given up?I have sent a new form to them via the address supplied on the Ryanair website which they didn't give before and am waiting for a reply over next few days .The AUC are on the case and if Ryanair they dont respond I will be claiming from my Travel Insurance company AXA.What has happened to other people?

First Post on any website but so disgusted with Ryanair's response to my claim for very moderate expenses after 2 flights were cancelled by them because of volcanic ash I felt I had to get involved.We were left stranded at the airport 94 kms from where we had been staying.We had to re-hire a car to get back to the apartment and spend 4 days awaiting developments.After 2nd flight was cancelled we tried to rebook online but the details we submitted to rebook were constantly rejected as wrong ie 'We cannot retrieve your information please try again'.In desperation we rebooked with Easyjet at a cost of £200 and asked for a refund from Ryanair which was agrred instantly.They could find my details to agree to a refund but not to let me rebook???? Since then a faxed claim was rejected immediately because I had accepted a refund, and an appeal faxed 4 days has had no response as they are obviously sticking to their policy of not entering into any negotiations as we 'no longer have any claim against them' because we accepted a refund and this is according to Reg.EU 261 which they are now using for their own purposes against us.Priceless!I have e-mailed the AUC and had a swift standard response that they will get back to me in 5-6 weeks! I know one thing from all this and that is Easyjet will take me to Spain from now on.I expect to hear no more from Ryanair.Is it worth any more hassle?