thanks for the advice, already emailed the police the quandary and they said to call to chat, was going to ask their advice tonight. Keep you posted, thanks again.

But I do have full cover - accident, theft and loss, and checked on signing up that I was covered for screen damage as it's been a problem for friends with iphones – every insurance company looks for a loophole, Orange Care are no exception. While I'm mucking about trying to get the ridiculous paperwork together for them (which would involve reporting a 'crime' that is an accident) I could be claiming on other insurance, incurring losing no claims, which I shouldn't have to lose but it'll be too late after talking to Orange for a week. Complete waste of my money and time. Not feeling cared for Orange Care.

Orange Care – absolute joke as with all other insurance companies. I dropped my iphone and the screen went when a kid bumped into me, the boy said sorry and they say I have to waste police time by calling it assault, assault is a very serious crime, WHEN ARE THE POLICE GOING TO BE ABLE TO POLICE THE STREETS AND NOT HAVE TO LOOK INTO STUPID WAYS THE INSURANCE COMPANIES TRY TO GET OUT OF THEIR FINANCIAL AGREEMENTS!! argh!! Drives you mad, then the police have to follow it up with a "how was our service call" and a counselor. It's insane, let the police get on with their VERY important work and let Orange Care actually do their job.