I would like to update people on my problem. I wrote to three addresses obtained from this site - labelled it 'important legal information' addressed it to the managing director and threatened to report them to the police if they took money from my account without authorization. After a few days I was contacted by dell both by telephone and email. The person was very helpful and put me through to an appropriate person to deal with my problem. He assured me that he had ensured that no money would be taken from my account and advised me to delete dell data safe software from my computer to ensure that no further letters of intent to take money would be sent via email. Despite complying with that I had further emails informing me that money would be sent. I sent these emails to my helpful contact who said that no money would be taken. The money was taken and I emailed him again. He promised to reimburse me. After a few days he emailed me to say that it could not be put on my card and asked for bank details. I sent the bank details via several separate emails from different accounts and the money was immediately returned. I would like to thank this site for the help I got and will make a donation to it Thank you everyone

The problem is not just the password, it is not recognizing my user name so there is no way that I can access their site. The staff in their so called technical department also seemed unable to help. when I try to use the forgotten password button that is when it tells me my account does not exist. Thanks for the tip about suing them. I think that I shall simply send them an officially documented letter telling them that they have no permission to take money from my account and see what happens. The money is not particularly a problem but spending an hour on the phone talking to monkeys and getting very frustrated is, especially when the anger then spills over on to the family - an unfortunate granddaughter was the victim today.

Thanks for that. I had thought about it but i am not sure which of my three cards i used when i originally set it up last year. I could stop all of them but the subscription is only £34.99 and is not worth all that hassle. Your reply is appreciated, though

I have read these threads and am very grateful for the addresses. I have spent an hour and talked to 8 or 9 people in dell socalled customer service and have kept being shunted around and having to enter long numbers continually. some people did not even have the courtesy to say that they were putting me to someone else - the phone just went back to the originial setting giving me a list of options that did not help me. Eventually I asked for a complaint department and was told that they did not have one. I asked for a legal department and was told they did not have one !. I asked for an address and was told they did not have one. All this was today. I asked if the calls were being recorded and was told they were so the information given out should presumably be recorded. My problem was an attempt to stop them taking money to continue my delldatasafe account. I stopped using it months ago but received an email saying that they were going to take the subscription for renewal from my card. I tried to cancel it online but my user name was not recognized even though i checked it from the original email. This obstruction to my being able to stop them taking money from me amounts to fraud as far as I am concerned and I will be writing to the addresses I obtained from this site to demand that they do not take any money. I will let this thread know how i get on. I am grateful to this site and will be sending a donation if I find the addresses to be correct