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jimbean

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  1. I am experiencing the same issues with David Lloyd, ARC and Trevor Munn. I had a membership with David Lloyd for several years. I was then posted overseas by work, initially for 12 months. During this time I suspended my membership at no cost. At the end of 12 months I was contacted by David Lloyd to ask if I wanted to restart my membership. I explained to them that I would be remaining overseas indefinitely and so asked for my membership to be cancelled. I have been contacted by David Lloyd, ARC and now Munn subsequently demanding payment of outstanding membership fees. I have been told by David Lloyd that in the small print of the membership contract I signed several years ago was a clause which said that they are entitled to charge me a sum equal to 3 months membership fees if I wish to leave. Suspension of membership up to 12 months is apparently free. My complaints against David Lloyd is that: (1) this clause in the small print was not pointed out to be when I signed up; (2) their membership department never mentioned a cancellation fee at the time: (i) when I suspended my membership for 12 months; or (ii) when I terminated my membership. I have taken legal advice from a friend who is a solicitor and have been told that consumer protection legislation (Unfair Contract Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations 1994) require that David Lloyd point out an onerous term such as the cancellation fee: it is not enough that the clause is hidden away in the lengthy contract because as an onerous term it should have been highlighted to me as a consumer. I have put this argument to David Lloyd, ARC and Munn but continue to receive "snotty" emails and letters from them (fortunately not calls as they don't want to incur international call charges to reach me). The latest is a threat to issue proceedings in the Northamptonshire County Court. I have been incurring international call charges calling them to discuss! Today I have been told that despite the letter sent several weeks ago threatening court proceedings within 10 days of receipt of the letter, proceedings have been put on hold whilst I try to reach an amicable resolution with David Lloyd. To top this off the sum demanded in each letter keeps increasing - no doubt to cover excessive charges by D Lloyd, ARC and Munn. I am beginning to feel very aggrieved by what seems increasingly bullying tactics by David Lloyd, ARC and Munn. I've only had one letter from Munn so far but if he continues then I know there is the chance to make a complaint to the Law Society about their tactics. If anyone has any ideas about how I can seek redress against David Lloyd and ARC I'd be grateful to hear. At present I'm thinking of a way to publicise my unpleasant experience with David Lloyd to warn others how may be considering dealing with them.
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