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Layercake

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  1. Hi, can anyone tell me if they have been in the same situation? Back in December 2010 i brought a car and was financed by AFC, i was told that the vehicle had undergone a 100 point check and that there was no issues surrounding the vehicles condition. I didn't recieve a log book or any of the vehicle's service history as the company said they didn't have these. Overall i have driven the car for no more than 3 months, i have done no more than 4,000 miles and have had endless problems with this car. It's an 06 plates and the problems i have had shouldn't be going wrong. As I drove home that evening on the motorway I could feel that the car was wobbling, I took the car to the garage the next day just to get this checked and was told that the tracking was way off. This was corrected by a specified garage which signet finance arranged for me to take the car to. A few weeks later i found that there was a problem surrounding my windscreen water bottle, which was missing. This got replaced at the same garage as I first went to and they discovered that the windscreen washer motor was cracked. Again the problem got fixed under my warranty At the beginning of March I was driving and the power to car just died, I had to be towed back to my home address by the recovery company. The following day my car was again put into the same garage as before, I was told that the aux tensioner was worn and that the aux belt had snapped. These were replaced and was told that these items are not covered under my warranty so I paid the costs of the work. I was also told by the garage that the car had not been serviced in a long time, after this car’s engine started to sound very rough and wasn't running as smoothly as it should, I was told that there were problems with the engine management system. At this point i called and spoke to one of their advisors who was pretty clueless about cars in general and thought that these were pretty minor problems. She told me that the company don't complete 100 point checks prior to selling the vehicle as if the car has a valid MOT the car is roadworthy and that any fault with the vehicle after driving it away was not the problem of the company's. I enquired about giving the car back and was told that due to my contract i was unable to. I expressed my concerns via a letter and asked for this all to be looked into, when i recieved a letter back from a complaint's officer it stated that the agent who sold me the car had written down a completely different mileage to the one that was actually on vehicle at the point of sale. She also explained that they had indeed paid for all of my repairs when in fact they hadn't and i have reciepts to prove this and had not been refunded in any way by them. She then went on to say that i had signed a checklist at the point of sale which in the print at the top explains that ACF Car Finance conduct a pre-delivery inspection of the vehicle. This says it includes both checking the safety and condition of the vehicle, which all these issues that i have with the vehicle would have been picked up. I am now faced with the car not running at all, it is in the garage and have been told by them that the entire engine needs to be replaced as there are far to many problems with it. The garage have told me that this would have been picked up as it was a problem just waiting to happen and has been for some time. ACF Car Finance have told me that this is not covered under my warranty and i would need to pay for this myself which is going to cost a grand or three. I am so angry with the fact that this company are more than happy to sell you a crap car and take your money but will not take responsibility for the condition of the vehicle upon selling it and all of the pre existing problems it has. I urged anyone not to deal with this company as they have no idea!!!!!!!!
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