oops i'm really sorry i never got back to you on this 1 Well as you have probibaly guessed by my lack of posting i got this sorted to my satisfaction. My second warranty service will be carried out free of charge. Well i have a letter from customer services stating that i will get the service free and i have to present the letter to the garage to recieve the service free, hopfully all will go well when its due in 8 moths time. I see from reading the above posts that not everyone is happy with Arnold Clark customer services, i can only comment from my own experience and say i would rather deal with the customer service department than the Arnold Clark garage i bought the car from. I can only appologies for how long it's taken me to get back and thanks for all the help and advice!

Thanks for your advice scaniaman, i have had a reply from Alasdair and he is looking into the matter. I will give him the chance to look into my complaint before i go to trading standards, but i now know where my next port of call will be if i get no joy. Thanks

Thanks for your quick replys, i actually hadn't realized i could take it further than the garage i had purchased the car from. so e-mail is away and i will post back with the outcome!

Hi folks, i will try to keep this short, i bought a 1 year old peugeot 307 petrol from arnold clark with extended warranty and a 2 service plan, A couple of months later i enquired while the car was in for a warranty repair how i use the service plan to get my free services, and found out that my cars service schedule is 20,000 miles or every 2 years, well i thought i had won a watch as the 2 service plan would cover year 2 and 4 and by the time the 3rd service was due at year 6 my warranty would be up and i could use a cheaper garage for servicing if i still had the car. All was fine and i was happy with the car, then it was due it's first service and this is when i found out that the 2 service plan had to be used within 2 years, this is when i realised that i had been conned, i was told that this was set in stone and could not be extended to cover my 2nd service. i spoke to the sales manager about this as the salesman was off with a long term illness and got absolutley nowhere everyone i spoke to quoted "Arnold Clark recomend yearly servicing" although no one said we will force you to carry out yearly servicing by selling you a service plan that your car dosn't need! So i worked out that if i had not purchased a service plan the peugeot warranty services would have cost me £120 for first service and £240 for it's second service = £360 to keep my warranty active and the car serviced to peugeot recomended services. Now with the service plan (Which i believe is supposed to save the customer money) £250+ 5years intrest for my first sevice and for the 1 they will carry out even though the car is not due a service, and £240 for the second service = £490+ the 5 years intrest. To be honest i was really happy with my car but this really got me down, i gave up trying to talk to anyone, the salesman was supposed to contact me but never did (funny that he spoke to me daily while i was intrested in buying the car) it's now a year later and i'm getting phone calls looking for me to book my car in for my special service, which has now got me thinking if they do another service like it's first service, which would have cost £120 then i will be getting £240 worth of servicing for my £250+ 5years intrest. I dont suppose theres anything i can do about it, but i thought i would put it to you guys before i book it in for its service. Thanks for any advice you can give me!