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tightlipped

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  1. Yes there was a headcount, as i stated before there was a gap of almost three hours before food was served, at that time guests had snacks and refreshments, and the caterers assured me that everything would be fine as more food would be brought over. There was a headcount, both by myself and the caterers and we both counted 200 people, i said almost 200 as some guests may have been in the toilets or outside in the gardens. When the contract was finalised again i had raised the issue in relation to what if more people had turned up, his comment to that was there is always extra food, i knew his exemption to that was for maybe 5 or 10% , he stated his facilities were not that far from the venue so if concerns were raised about the turnout then more food would be prepared, during the function when more people had turned up we both had discussed our concerns and i made it very clear that i would be happy to cover the costs as i did not in anyway expect him to be flexible and expect him to cover for the inconveniances arised by myself, when this was discussed he then said arrangements will be put in place to arrange more food. The contact was to feed 150 people, i made it very clear that i would cover the costs for extra guests so in my estimation that would be for an extra 50 or so people, food had been served on to tables.
  2. From when the guests had turned up there was at least three hours till the food was served, both myself and the caterers looked at each other and concerns at that time were highlighted and raised about the amount of people that had arrived, caterers had told me not to worry as there was more than enough food to go around, when i had established that the food was running out i was then told not to worry as more food was being brought over, but people still left the venue without having anyhthing to eat , but i was assured that this wasnt the case, but i have spoke to people regarding this and yes people did leave without having anyhting to eat. Yes i was more than happy to cover the adequate costs for the extra food that would have been prepared , but what extra food, people had left the venue without having anyhting to eat , after the venue the caters advised me personally that everyone that was there had something to eat but this was a lie, as the caterers confirmed its their responsibility, gave me all sorts of gauruntees that i would not have to worry about anything , even if extra guests had turmed up they stated that they have resources in place to ensure everything goes to plan but it didnt, i cant help if extra guests had turned up, these concerns were all raised at the beginning.
  3. I understand and respect everyones opinions. When i was organising the event my biggest concern was the overall turnout out, so i limited my guests to 150 , my biggest concern as i highlighted to the caterer was if more people had turned up , the caterer assured me that this would be fine as there is extra food that is made, gosh he even confirmed that food would be left over, not once did i take advantage of this by increasing the guest list, i had up to 40 kids that were at the venue whos appetite cannot be compared to an adults, caterer assured me that food would be left over, he also assurmed me that if they had noticed that extra people had turned up they would take steps to assure more than adequate food was there to accomodate the guests, caterers unit was down the road from where the venue was so when we had noticed more guests had turned up i highlighted my concerns, our guess was that there were aronud 200 people, caterer assured me that everything would be fine as they would bring more food over, that had taken a big wieght of my shoulders but why did people then leave the venue without having anyhthing to eat . Caterer assured me that everything would be fine even if extra people had turned up as steps would be put in to ensure everyone had been fed so my quiestion to them was why did soem guests leave the wedding without having anyhthing to eat.
  4. Please excuse if this has not been posted the in the right post. I organised my sister's wedding and paid a substantial amount to a caterer to provide the food, about 50 more people turned out at the wedding but as expected this would have happened and you would assume that the caterers would make extra , i had guests that left the wedding without having anything to eat, food that came to the table wasnt even enough to go around and at these sort of functions there is even food left over, the day was a disaster, not only was it a disaster but highly embaressing . I paid £17.50 per head to which i think i have been robbed. I had a meeting with the caterers and they stated there were too many people but it was their responsibility to ensure there was more than adequate food, i found it very insulting as his way of obatining a resolution was to cook food for me and my familiy, i had clearly stated that i wanted to be compensated, he eventually offered £200, i refused to accept, with him offering this it does show his guilt I am seeking help on how to pursue compensation, i have contacted consumer advice as trading standards dont deal with individual complaints. I would kindly like any help there is from people that have been in this position or from a professional who can guide me in the right direction.
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