I am taking my dispute up with Trading Standards, this insurance is a con, there is no loan PC/Laptop available, it is subject to availability which is not stated in the contract, there is no next day visit from a technician, so I would tell anyone not to waste their money on this. My Laptop was only 4 months old, they wait until they get it to tell me that it will be at least 7-14 days before they even get to look at it and there will be no loan equipment because they don't have enough. Not only that there is no appology or embarassment, just a cocky - tough! attitude. I am not letting it go, I will take this up legally, I run my own business and have had to spent nearly £500 on a PC because I can't be without one, maybe I should have had a spare anyway but I feel conned by this agreement.