HI all I think the key factor in all these cases is persistence. Large corporations like Dell rely on the fact that after a few weeks of banging your head against a brick wall, most consumers give up. My message is simply do not give up, keep hounding until you get the outcome you want - Tone

Hi All - update to my previous thread - After around 2 months of waiting and paperwork Dell have agreed to settle out of court for the full amount. Please mail me if you would like any help regarding this line of action - [email protected]

I would just like all the Dell haters to know that I am about to sue Dell with regards to a myriad of problems I have had with them. I will keep you informed of the process and hopefully you can follow the same route. On another note, if you purchased an item from a retailer and the 12 month manufacturers warranty has expired by 6 months, you are still entitled to repairs etc. Under the sale of goods act you have the right to expect the product to last reasonable amount of time. ie you could expect a washing machine in a domestic situation to last 5 or 6 years. Therefore, you still have rights under sale of goods act, so don't waste money on extra warranties!!! If you would like further info mail me at [email protected]