Hi Jemms, I'm really sorry to hear of the situation that you have described. This is clearly not the level of service you are entitled to expect, and I'm sorry that our Service Centre were unable to resolve the issue. I see that were going to contact the office of our Chief Executive - has the issue been resolved yet? If not please send me a PM with the account details and I'll investigate this issue. Kind Regards, RC

Hi James, I'm sorry that the response you have received has not resolved any of the issues raised. Without reviewing your account details I can't specifically comment on your case but if you can send a PM with details of the address that the Default relates to I can forward this onto the appropriate department for further investigation. Kind Regards, RC

Hi Louise,

Can you please confirm if you have had a repsonse to your email or if you wish for any further assisitance or investigation on this matter ,

Regards

Martin

Hi can you email details to [email protected] & we'll have a look. Regards Gerry

Hi, I'm sorry to hear this , can you email full address details to me on [email protected] and mark my name and CAG in the header & I'll escalate? Regards Gerry

Hi, I am sorry but I can't see the email, can you resend & mark CAG & my name in the header please? Gerry

Hi Summer 30, can you email as much detail as you have to [email protected] & we will investigate. Regards Gerry

Hi Newdad, can you email account/address details to [email protected] & mark CAG in the header & we'll pick it up as soon as we can. Regards Gerry

Hi, can you email full details to [email protected] & I will log a formal complaint. Regards Gerry

reeksy86 can you please e-mail us at [email protected] marked urgent and referencing this thread and we will help you. Thanks David

Tenant87, now managed to locate your original e-mail from the information in your original post, so you don't need to resend. I will take a look for you and reply ASAP by e-mail. David

Hi Tenant87 really sorry about that. Can you please resend to [email protected] referencing your CAG ID and this thread and I will check what has happened? Thanks David

sytra have you had an e-mail back from us about this yet? it should be fairly straightforward to resolve. Agreed T & Cs are based on the payment method when you take the tariff, so if you agree Direct Debit at the beginning, then cancel it, we will take you off the tariff. If you pay by Debit card from the beginning, that's different. I'm happy to pick up your e-mail.

David

Hi sytra If you would like us to check this for you, e-mail us at [email protected] Thanks David

Flex I have now sent an e-mail.

David

Flex

The Bill you have posted 1004 was cancelled and replaced. I will send you an e-mail to explain. I hope that will help.

David

Hi, can you email [email protected] with full address & we will look into the matter?

Regards

Gerry

Hi tenant87

If you e-mail us at [email protected] we can check it for you. Thanks David

Steve

Just to let you know that I have sent you an e-mail in relation to this matter.

David

Hi lovejoy

If you would like us to provide information on this, please contact us at [email protected] Thanks David

Hi

Can someone help me please

Hi Elaine

Can you confirm this has now been resolved? If not can you please e-mail details to [email protected] and we will assist?

Thanks David

Hi, can you email me at [email protected] & I'll investigate ? Regards Gerry

Got your e-mail, thanks, we will be in touch. David

Hi there. So sorry to hear this. Please e-mail us at [email protected] Thanks David

Hi if you e-mail details to us at [email protected] we can look into it for you

Thanks David