thank you for the reply. i think my best option is to ask them to transfer the account back to bt (free of charge) and terminate my contract with them. it might be industry standard way of doing things but it doesnt feel/sit right with customers who end up not knowing what they are paying for and have thier bills swapped and pushed up without any say in the matter. sorry if it sounds like im shooting the messenger ,far from it i appreciate your response im just frustrated with these kind of practises

i have a tale to tell about talk talk/tiscali..since jan the ammount ive paid for my account has risen by £10 roughly.I rang talk talk today to query why it had risen and that i hadnt changed anything of my concerning my account ,id also had a letter from bt saying that id been refunded £26. no other letters either from talk talk/tiscali or bt other than the refund notice. so anyway im on the phone to them and i got through to thier billing and shes says to me that the extra £10 or so is the line rental.Im saying to her but i dont pay you line rental i pay bt.She offered me to send bt bills into the head office to prove this. So im thinking hang on ill check with bt so i ring bt on 150 and guess what ,you cannot use this number on this line. what they've done is change my line without my consent or with any corrispondence and also started billing me accordingly again without my knowledge or consent.Im fuming what action if any is open to me ?