October 2008 my husband and I filed for working tax credits and child tax credits. After several months and phone calls we decided to go to CAB to get help. After a few phone calls from CAB to HM revenue and customs (on our behalf) we were sent a request for more information and a request for a copy of our daughters birth certificate and passport. Eventually in December of 2009 we received an award letter that stated the amount of WTC we were to receive, and that we weren't eligible for Child tax credit. We again phoned and we were told that they had no record of that award letter. We had been awarded Child tax credit, but it was in a different department being calculated and that we would be receiving several checks for the backdated WTC. We also requested a new award letter. More phone calls and trips to CAB we received the back owed amount of WTC in February 2010. Still no award letter, and it was requested 3 times on the phone and 2 times in writing. They are still claiming that we are to receive Child Tax Credits, but they are still being calculated, they also claim they have sent out a new award letter, but were unsure of the date it was sent. We have filed a complaint, but I am afraid it will just slow it down even more. Is there any other way to solve problems with them? We are owed around 7,000 and could really use the income. After 2 weeks we haven't even heard back from the complaint.

:!:I was involved in an accident in a gated school car park. I was backing straight out, nearly half way out of my spot, I stopped because children were getting out of the car to the side of me. A woman in a large Jeep was backed into a spot at a right angle to me. She tried to go around me and scraped my bumper from about mid point of the rear around to the drivers side corner. Her Jeep had a scratch from front tire to mid-point on passenger door. No vehicle had a dent, just scratches. I asked her shall we call the police, and she replied, "no, they never come to these things" After looking again at the "damage" we agree to fix our own. I asked to exchange details, and she was a bit nonchalant and said "sure we see each other every day." I wasn't comfortable leaving it like that so I insisted, she only gave name and phone number, so in turn I only gave her the same. I took my car to have it fixed. Four days later, she met me in the car park and said she had turned me into the police and I could give her my insurance details as the accident was my fault. I told her I did not belive it was my fault, and that I needed her details as well. She said the police will sort it, and left. My problem is it was my understanding that we were not going to take it to insurance as there was not a lot of damage, and foolishly I did not report it to the police, as I didn't feel it was a police matter. I don't know if I should call police and insurance now, or wait to see how it plays out.