Thanks for help. Have now spoken to them on the phone and it looks as though they are going to send replacement. Will let you know what happens.

Thanks for all your replies, I was not expecting such prompt help. I was in contact with the company at first every week. Then I had to wait 3 weeks for a reply to an email. I emailed them back and then waited a couple of months for a reply, by this time it was over a year since the purchase.Then After another email they eventually agreed to send a disc. I waited about 3 weeks for it to arrive, I wanted to give them a reasonable amount of time to send it, and then I emailed to say it had not arrived. They have not replied since. I e mail them ocassionally to remind them,but never get a reply. I will try emailing once more quoting the regs suggested, but I dont suppose they will even acknowledge the email. Thanks for your help.

I bought a new windows vista disc (oem) from Aria Technology, online. When I tried to install It wouldnt do it. I took my pc and the new disc to a microsoft certified engineer, and he couldnt install it said the disc was faulty. his own copy will install perfectly on my machine but mine would not. After many emails to aria they said to send photos of the faulty disc, which I did, and they agreed it appeared to be faulty. they refused to accept it back but eventually agreed to send me a copied disc, which would be legal as I had payed for the licence,(apparently that does not entitle me to a disc, just permission to used the software!). I thought my problems were over but the disc never arrived and they have not answered any of my emails since then. this has now been going on for nearly 2 years and I wonder if anyone knows what I should do now. I think I'm ready for the funny farm!