"Having the experience from hell with Homeserve, who have a VERY worrying attitude" I would like to second that. The concept of customer service is unknown to this company. I have been waiting 7 weeks for them to fix our fridge freezer. They have only contacted us once in this time and the conversation I just had with a Mr A. Clark at customer services left me astounded. I requested that someone contact us on Monday with an update on the parts order ( parts I could of had delivered within 48hrs) . His response was that "it is nothing to do with myself" I "cannot say if anyone will call you" "This conversation is recorded write what ever you want" I regret taking out the insurance now and would not touch homeserve with a barge pole. We also got a standard letter response from the complaints dept. which just confirmed my belief that it is a total waste of time even talking to these people....