Hi, I should have been flying to Malta, With Easyjet on 13.2.10, as we were about to board, they cancelled the flight due to 'crew shortage' and were unable to offer a replacement flight for at least 3 days. As a reSult our holiday was written off. I emailed the Easyjet customer services and 48 hours later they replied agreeing that they would reimburse flight costs but no losses incurred through the cancellation (eg hotel, transfers and car parking) They suggested I claimed on my travel insurance for other losses, but this would have cost me a considerable excess and would hardly have been worth it financially. However, I did a bit of research and found out they were liable to pay compensation as the cancellation was 'avoidable'. There are certain exemptions to the compensation if it classed as 'unavoidable' The civil aviation authority were very helpful (you can phone them on 0207 240 6061) and informed me that I could claim €250 per passenger. Your airline will not tell you this, but they have a legal obligation to compensate you if you are entitled. They can actually be fined if they do not compensate you! The following table shows a breakdown of rates of compensation. Compensation for flight cancellations Flight Length 0 – 1,500km e.g. London > Barcelona 1,500 – 3,500km e.g. London > Istanbul 3,500km + e.g. London > New York Delay to destination Up to 2 hours More than 2 hours Up to 3 hours More than 3 hours Up to 4 hours More than 4 hours Compensation €125 €250 €200 €400 €300 €600 I sent further e-mails to Easyjet, quoting my contact with the CAA and the Air Transport Users Council ( The UK's Consumer Watchdog for the Aviation Industry | AUC Home) stating my rights and asking to be compensated. Heard back from them today and they have agreed to pay up! Please try this....IT WORKS!!! I only wish I could contact all the other passengers from my flight! Good luck!

Hi, I should have been flying to Malta, With Easyjet on 13.2.10, as we were about to board, they cancelled the flight due to 'crew shortage' and were unable to offer a replacement flight for at least 3 days. As a reSult our holiday was written off. I emailed the Easyjet customer services and 48 hours later they replied agreeing that they would reimburse flight costs but no losses incurred through the cancellation (eg hotel, transfers and car parking) They suggested I claimed on my travel insurance for other losses, but this would have cost me a considerable excess and would hardly have been worth it financially. However, I did a bit of research and found out they were liable to pay compensation as the cancellation was 'avoidable'. There are certain exemptions to the compensation if it classed as 'unavoidable' The civil aviation authority were very helpful (you can phone them on 0207 240 6061) and informed me that I could claim €250 per passenger. Your airline will not tell you this, but they have a legal obligation to compensate you if you are entitled. They can actually be fined if they do not compensate you! The following table shows a breakdown of rates of compensation. Compensation for flight cancellations Flight Length 0 – 1,500km e.g. London > Barcelona 1,500 – 3,500km e.g. London > Istanbul 3,500km + e.g. London > New York Delay to destination Up to 2 hours More than 2 hours Up to 3 hours More than 3 hours Up to 4 hours More than 4 hours Compensation €125 €250 €200 €400 €300 €600 I sent further e-mails to Easyjet, quoting my contact with the CAA and the Air Transport Users Council ( The UK's Consumer Watchdog for the Aviation Industry | AUC Home) stating my rights and asking to be compensated. Heard back from them today and they have agreed to pay up! Please try this....IT WORKS!!! I only wish I could contact all the other passengers from my flight! Good luck!

Hi, I should have been flying to Malta, With Easyjet on 13.2.10, as we were about to board, they cancelled the flight due to 'crew shortage' and were unable to offer a replacement flight for at least 3 days. As a reSult our holiday was written off. I emailed the Easyjet customer services and 48 hours later they replied agreeing that they would reimburse flight costs but no losses incurred through the cancellation (eg hotel, transfers and car parking) They suggested I claimed on my travel insurance for other losses, but this would have cost me a considerable excess and would hardly have been worth it financially. However, I did a bit of research and found out they were liable to pay compensation as the cancellation was 'avoidable'. There are certain exemptions to the compensation if it classed as 'unavoidable' The civil aviation authority were very helpful (you can phone them on 0207 240 6061) and informed me that I could claim €250 per passenger. Your airline will not tell you this, but they have a legal obligation to compensate you if you are entitled. They can actually be fined if they do not compensate you! The following table shows a breakdown of rates of compensation. Compensation for flight cancellations Flight Length 0 – 1,500km e.g. London > Barcelona 1,500 – 3,500km e.g. London > Istanbul 3,500km + e.g. London > New York Delay to destination Up to 2 hours More than 2 hours Up to 3 hours More than 3 hours Up to 4 hours More than 4 hours Compensation €125 €250 €200 €400 €300 €600 I sent further e-mails to Easyjet, quoting my contact with the CAA and the Air Transport Users Council ( The UK's Consumer Watchdog for the Aviation Industry | AUC Home) stating my rights and asking to be compensated. Heard back from them today and they have agreed to pay up! Please try this....IT WORKS!!! I only wish I could contact all the other passengers from my flight! Good luck!