Here is my story in a letter I just wrote to easy jet I have been trying to contact them since the end of Dec 09!!! Its now Feb 19 2010. Dear Easyjet, I am still waiting for a reply for my reimbursement for alternative travel arrangements after the flight that my brother and I were meant to travel on with Easyjet from Gatwick on December 22nd 2009. This cancellation happened on a day when there was no adverse weather conditions and other airlines and planes were running on time and having a good service allround?! After checking in, accepting us as passengers and waiting for hours in the departure lounge for our flight to be called we were told that the flight had been cancelled late on the Tuesday night (22nd Dec). We were told to make alternative travel arrangements, for which no reason was given and that as long as it was Economy and one way we would be reimbursed the cost (at any cost) of the alternative travel arrangements by Easyjet . (by ground staff at Gatwick). There were no more Easyjet flights out of Gatwick until after Christmas and obviously we were travelling to our family for the festive period. This was not an easy undertaking, especially at this time of year. The only flights I could find from any London airport before Christmas were on BA. Easyjet flights were fully booked out until the 27th December from Gatwick! As we were at Gatwick and with no internet at this late time (i.e not at home) I went to the North Terminal at Gatwick and after queuing there, I was offered the last 2 seats (on a London flight before Xmas (for my brother and I on a BA Flight on the 24th December 2009, Economy, One Way for the (ridiculous) price of £alot! each!?! Now just to make sure this was ok and ‘from the horses mouth so to speak’, my brother & I (& a few other passengers looking at other means of travel) had previously gone to the Easyjet desk at Gatwick to ask what we should do and we were told (I have witnesses, their contact numbers /emails etc to back this up) that as long as we bought Economy, One Way flights, at what ever cost we would get our money back for this alternative means of transport?!! So I bought the last 2 tickets BA had to offer that would get my brother and I to Nice, France for Christmas 2009. (the other alternative was with Lufthansa for more?!!!!). Since, My brother has been reimbursed the cost of his original outward bound tickets (he made original booking!) by Easyjet (details below) but on the 22nd December he could not pay for the alternative travel arrangements, so it fell to me to pay on my card and so I put the alternative flights on my card. So, upon return to the UK after Xmas, We/I was told to apply for the reimbursement over the internet via your website. I did this and have followed these/ your instructions, and since have waited and waited for a reply. To this date I have not heard a thing so far back from you. I simply can not afford this expense and I am accruing interest all the time (January and now February) on this amount (£alot x 2) which is not fair. Especially after we took every precaution to do everything as instructed by Easyjet. This is not to mention the waiting, stress and inconvenience caused by the whole train of events?! So in brief, you have refunded the cost of the out ward bound tickets back to my brother – Mr X. You did this in 2 payments as HE made the ticket bookings on 2 separate occasions and thus two separate refunds for both Mr Y andMr X outward bound tickets. As you are now aware, I paid for the alternative travel arrangements/flights booked on the 22nd December 2009 for Mr Mr X and myself - Mr Y on my credit card. I AM STILL AWAITING A RESPONSE LET ALONE REIMBURSEMENT FROM EASYJET on this matter. It clearly states that you are responsible for this and I have included aprint out of Carrier Regulations and Terms & Conditions, proof of our easy jet travel, an example of a scan of one of our tickets, scans of and proof of the BA flight and purchase I am waiting to get reimbursed for. So I am owed £hell of alot for alternative flights. I know this is alot of money but would never have booked them having known that I would not get reimbursed. I have not even asked for costs, interest or compensation, which I could also ask for. Please get back in touch with me as soon as possible. This is a great worry, costing me interest all the time. The lack of communication is very worrying. I have sent this recorded delivery, cc’d and sent a copy to my solicitors and will be sending copies on to other bodies if no correspondence is established as soon as possible. Please get back to me. CAN SOMEONE PLEASE TELL ME WHAT I SHOULD DO ABOUT TAKING THEM TO COURT NOW?! THANKS